Senior Revops Analyst, GTM Systems

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

As a Senior RevOps Analyst, GTM Systems, you will be a member of the Revenue Operations team, responsible for the ongoing development and support of our Go-To-Market systems at 1Password. This is a high-impact role responsible for translating business needs into scalable configurations, including automations, workflows, user roles, dashboards, and frameworks. You will be working closely with GTM leaders, business units such as Marketing, Sales, Customer Success, Legal, Finance and Product, and various subject matter experts to identify, configure, and deploy new business processes.

This is a remote opportunity within Canada and the US.

• 5+ years of experience in systems administration, business systems support, or Marketing/Sales/Customer Success operations, with a strong foundation in no-code/low-code platforms
• 5+ years of (Certified) Salesforce administration experience at a high-growth SaaS company
• Proficiency in standard Salesforce functions, especially in Sales Cloud. This includes native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, 3rd-party technology integrations, user management, roles, profiles, permission sets, sharing rules, and security settings
• An individual who has delivered numerous complex Salesforce projects and can talk through end-to-end process from ideation to launch.
• Working knowledge of Marketing tools (such as Marketo, 6Sense, Outreach, etc.), data enrichment tools (ZoomInfo, Clearbit, etc.),
• Hands-on experience of Customer Success tools such as Gainsight (or a similar CSP),Front, Cerb, Zendesk, etc.
• Working knowledge of other operational tools such as Asana, and Slack integrations; ability to configure or troubleshoot task automation and system handoffs
• Experience working in an agile environment utilizing sandbox architecture to manage releases.
• You have a strong sense of prioritization with a bias towards collaboration and a sense of urgency to deliver results.
• You are comfortable with ambiguity and will drive towards simple solutions to complex problems.

• Collaborate with internal teams to translate business requirements into scalable functional and technical requirements with a focus on best practices and user experience.
• Customize and configure Salesforce to align with business requirements, including creating and modifying fields, page layouts, and record types. Handle advanced tasks such as creating custom objects and complex workflow rules.
• Develop and contribute to data migration and/or system integration strategy.
• Configuration of Salesforce and related third party applications (Ex. Marketo, Gong, Docusign, Clearbit, Front, Netsuite, etc.)
• Creating custom reports and dashboards as required.
• Support post deployment activities including knowledge transfer, process documentation, and application bug fixes.
• Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes. Implement process automations and other new or enhanced features when necessary.
• Perform audits of Production/Sandbox environments.
• Review, test and plan Salesforce regular release and packaged app updates.
• Communication of any platform changes to end users and management.
• Technical and training documentation.
• Provide technical support for all Salesforce users.
• Provide application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects.
• Troubleshoot and resolve functional and performance-related issues.

USA-based roles only: The annual base salary for this role is between $92,000 USD and $124,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $87,000 CAD and $117,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending allowance

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Company equity for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.