Fraud/Dispute Associate

1stDibs is the world's largest curated and vetted marketplace for luxury items. The Marketplace Trust team is an essential component to the platform ensuring verification, compliance and that specific regulations are adhered to, such as Anti-Money Laundering (AML). We maintain a delicate balance between protecting 1stDibs’, our sellers and legitimate customers from fraudulent activity up against ease of purchase and customer experience.

The team is seeking a Marketplace Trust Associate to join us, focusing on fraud prevention, working cross-functionally, especially with our Private Client, Trade, and Sales teams, to promote conversion of sales, whilst spreading awareness of proper use of the platform and utilisation of marketplace policies.

The role is a self-driven, cross-disciplinary position that requires excellent communication, interpersonal skills, critical thinking, attention to detail, and an aptitude for data analysis. You must be able to excel in ambiguous and rapidly changing situations.

What you’ll do

• Review a constant flow of flagged transactions from relatively small value, to very high value and complex situations involving high risk items
• Utilise exceptional judgement and intuition to mitigate potential financial losses through analysis of key fact-patterns, usage of tooling and ability to communicate effectively
• Contribute to the development of policies and features aimed at building marketplace trust for both sellers and customers
• Investigate potential AML activity reviewing key documentation, conducting research and ensuring that we follow the appropriate regulatory requirements
• Serve as a point of escalation for front-line teams, explaining our policies and processes

What you’ll bring

• A can-do approach rooted in analysis, problem solving and clear communication
• Excellent attention to detail, meticulous investigative and critical thinking skills
• Outstanding verbal and written communication skills with a keen awareness of internal and external stakeholders’ needs and expectations
• Comfortable managing, analysing, and extracting insights from large datasets
• Aptitude to perform independently at a high level in ambiguous and changing situations
• Eager team player with a ‘roll-up-your-sleeves’ and helpful attitude. Readiness to step into other functions within the Trust team, such as assistance with Chargebacks

Nice to haves

• Previous experience in a customer/b2b/dispute/regulatory focused environment
• Proficiency and understanding of Salesforce, Google-suite, Kount, LexisNexis, Emailage, OFAC search, Arcarta and any other relevant anti-fraud applications
• Ecommerce and luxury goods knowledge with particular awareness of key risk items/brands/trends from an anti-fraud perspective
• Any formal qualifications specific to fraud prevention