IT Manager

Serving over 400+  employees across the Bay Area and Sacramento, we are seeking a proactive, strategic, and hands-on IT professional to join our team as our first dedicated IT leader. This pivotal role offers the opportunity to build and oversee IT infrastructure that enhances patient care and drives operational excellence. If you're excited to shape the future of technology in healthcare, we want to hear from you! 

At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.

21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace, 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.

The role is based in Burlingame with travel to support the company's locations as required including San Jose, Walnut Creek, Sacramento and future expansion locations.

• Strategic IT Planning: Partner with leadership to align IT initiatives with organizational goals and growth strategies. Identify, recommend, and implement innovative technology solutions that improve workflows.
• System Management & Optimization: Oversee installation, configuration, and maintenance of hardware, software, and network systems. Ensure optimal performance, availability, and scalability of IT systems.
• Cybersecurity & Compliance: Develop and enforce IT security protocols and policies. Manage risk assessments, security audits, and compliance with regulations (e.g., GDPR, HIPAA).
• Project Management: Lead IT projects, including upgrades, migrations, and new deployments. Coordinate with stakeholders to meet project goals and deadlines.
• IT Support & Training: Act as an escalation point for complex IT issues: troubleshoot and resolve IT issues for staff. Provide tailored training and resources to empower employees with the technology they need to succeed. Ensure timely resolution of system outages or disruptions.
• Vendor & Budget Management: Manage relationships with IT vendors and service providers. Oversee IT budgets, including procurement and cost optimization.

• 5+ years of IT experience, including 2+ years in a leadership or strategic role.
• Experience supporting a rapidly growing organization with a dispersed workforce is highly preferred.
• Strong expertise in healthcare IT systems, including EMRs and HIPAA compliance is a plus.
• Proven track record in managing IT infrastructure, networks, and cybersecurity protocols.
• Exceptional problem-solving skills with the ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Excellent communication skills to effectively translate technical concepts for non-technical stakeholders.
• Familiarity with telehealth platforms and mobile technologies is a plus.
• IT Certifications such as CISSP, AWS Certified Solutions Architect, Microsoft Certified Solutions Expert (MCSE), or ITIL are preferred.