A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.
Our employees live the company values every day:
We are seeking a detail-oriented and experienced Telephony Analyst to join our team. The ideal candidate will be responsible for managing and optimizing our Five9 cloud-based contact center solutions, ensuring smooth telephony operations and enhancing customer interactions. This role requires a strong understanding of telephony systems, excellent problem-solving skills, and the ability to collaborate with various departments to improve performance and customer satisfaction.
Job responsibilities
Compensation
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All your information will be kept confidential according to EEO guidelines.
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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A Place for Mom’s mission is to enable caregivers to make the best senior living decisions. We simplify the process of finding the right senior care solution by offering deep knowledge, critical information, personalized and unbiased guidance, and...
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