Associate Director, Data Operations - Patient Services

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Key Responsibilities

• Design & implement strategies for acquiring patient data from diverse sources, including enrollment, engagement, market access, & patient support programs.  
• Define business rules & data quality standards for patient services data integration in collaboration with data stewards & IT teams.
• Monitor & manage data pipelines to ensure accurate & efficient ingestion, cleansing, & transformation of data.
• Oversee integration of patient data from multiple enrollment, engagement, & access management systems into the central data platform.  
• Deliver consistent & trustworthy patient data to internal stakeholders across patient services functions, including patient access programs, treatment adherence programs, field operations, & regulatory reporting.
• Develop & implement data access governance policies & procedures, including data quality rules & cleansing procedures.
• Analyze patient data to identify trends & insights, collaborate with patient services teams to develop data-driven interventions, track and report key performance indicators (KPIs) for patient services programs, & effectively collaborate with data owners, business system owners, platform owners, data operations teams, & other key stakeholders across the organization.

Education & Experience

Must possess a Bachelor's degree in Information Systems, Computer Science, Business Administration or related field, & 5 years of experience in data management & operations.

Of experience required, must have 5 years’ experience in each of the following: (i) managing patient & patient services data sources within pharma; (ii) applying strong analytical & data visualization skills to provide insights to business stakeholders; (iii) utilizing data integration tools & techniques to move data seamlessly between patient intake & engagement systems; (iv) applying data governance frameworks including data quality management to ensure data accuracy & consistency to establish data ownership, access, & security protocols; (v) coding in SQL for querying & manipulating data in relational databases; (vi) managing data pipelines on cloud platforms including one of: AWS, Azure, or GCP for data storage & management; (vii) managing data compliant with data privacy & security regulations related to PII; & (viii) working within a matrixed organization, managing at least 3 data analysts/engineers, to identify & synthesize business stakeholders needs & interpret & translate to technical solutions.

Experience may be gained concurrently.

Salary Range: $190,000 - $253,500 per year

Apply online at https://careers.abbvie.com/en. Refer to Req ID: REF36868F

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We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.  This job is eligible to participate in our short-term and long-term incentive programs.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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