IT Manager, Enterprise Productivity Solutions

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Our Business Technology Solutions (BTS) team shapes the digital transformation accelerating the future of medicine at AbbVie—and we do it together, asking bold questions and taking on tough challenges through deep, honest collaboration. In the role of IT Manager, Enterprise Productivity Solutions, you will join a diverse, enterprise team that invests in your customized career growth and uses technology and data to positively impact people’s lives. 

The Digital Experience & Innovation team within AbbVie’s Business Technology Solutions (BTS) Division is charged with deploying our next generation of productivity and experience enhancing information technology solutions.  

• Do you enjoy developing compelling visions and resource worthy plans? 

• Do you possess a solid understanding of technology trends and how to use technology to dramatically improve business productivity? 

• Do you want to be a part of cross-functional teams that are solving significant challenges in human health? 

As IT Manager, Enterprise Productivity Solutions, you will work closely with the BTS Director of Enterprise Productivity Solutions to enhance our AI-powered virtual assistant to measurably improve employee productivity for our 50,000+ employees worldwide. You will be working with numerous enterprise and functional business areas to define use cases, prioritize value, and design solutions to extend the capabilities of our AI-powered chat solution. This role provides the opportunity to work directly with leading AI technologies and learn about numerous business functions across our global, biopharma enterprise. 

AbbVie’s Global Headquarters in Lake County, IL, is the location for this position. AbbVie offers a flexible, hybrid work option for this role. 

Key Responsibilities: 

• Business Requirements Delivery: You work with business units and IT clients to capture business processes and identify opportunities for improvement. 
• Business Case Development: You evaluate technology solutions and seek strategic business opportunities with executives. 
• Solution Alignment: You ensure the proposed solution fits business needs and communicate these needs to development groups. 
• Business Value Delivery: You develop technology strategies that align with business requirements and quantify investment value. 
• Stakeholder Management: You develop strong business relationships and lead meetings with key stakeholders to ensure successful project implementation. 
• Change Management: You gather feedback from stakeholders and identify improvement opportunities for cost savings or productivity enhancements. 
• Continuous Improvement: You analyze feedback and data to recommend product improvements and simplify work processes. 
• Strong Ownership: You have authority over a significant area of work, define and prioritize objectives, and are accountable for decisions made by yourself and your team. 
• Strong Leadership: You lead, influence and mentor others in a cross-functional environment. 

Required

• Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience; PhD with 2 years’ experience. 
• Agile methodologies, scrum, and Kanban frameworks experience 
• Business case development, value mapping, and user stories development in enterprise environment/systems 
• Demonstrated experience in creating and executing data driven, risk-based test strategies  
• Experience mapping current and future processes using digital tools 
• Experience working in a complex, cross functional teams 
• Demonstrated excellent analytic, judgment and consultative capabilities 
• Strong written, visual, and verbal communication skills, including the ability to work with both IT staff and business  
• Demonstrates a genuine passion for enhancing user experience 

Beneficial

• Work experience in the pharmaceutical industry 
• Knowledge & experience in AI-Systems and chatbots, co-pilots, AI agents 
• Prior experience working with UX design teams & conversational design interfaces is a bonus 
• Experience with data analysis and visualizations using tools such as Power BI and Spotfire 
• Experience with data mapping, data trends using NLU 
• Experience with structured data from systems such as ServiceNow, Unily, and Contentful 
• Experience with AI ingestion and interpretation of unstructured data such files in PPT, PDF, and Word  
• Experience with IT, HR, Finance, and Procurement enterprise systems 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html