Third Party Operations Associate, EMEA

At Abercrombie & Fitch Co., we are committed to building strong partnerships that drive our Wholesale & Franchise business growth. Our Third Party Accounts Operations team plays a pivotal role in ensuring the success of our external partnerships with leading retailers like ASOS, Next, Zalando, and more. We are looking for a proactive and detail-oriented individual to join our team and contribute to our ambitious goals.

What Will You Be Doing?

The Third Party Operations Assistant, will be responsible for the end-to-end management of wholesale orders, fostering strong relationships with both internal and external stakeholders. The Third Party Operations Assistant will be working closely with the Sales, Buying, Planning, DC and Finance Teams to provide operational support to our Wholesale partners across EMEA. This role requires a strategic mindset combined with a keen attention to detail and data accuracy. The ideal candidate will be a collaborative team player with a passion for problem-solving and thrives in a fast-paced environment.

• Order Management: Manage the process for third-party orders, address and escalate any issues found in customer orders and ensure all order details are verified before entry.
• Customer Support: Handle customer inquiries efficiently, ensuring appropriate measures are in place to safeguard against quality, cost, or delivery failures. Ensure timely and accurate processing of orders within agreed deadlines.
• Orderbook Management: Maintain the Orderbook to support third-party purchasing and maintain product availability. Release orders based on allocation coverage, requested delivery dates, shipping requirements and month sales targets.
• Cross-Department Collaboration: Serve as the primary liaison between Finance, Sales, Planning, Distribution Centers, and Product development teams, ensuring key updates and changes are communicated and managed promptly.
• Issue Management: Resolve production issues by coordinating with stakeholders, credit teams, and supply chain to ensure order coverage, accurate VAS, and on-time delivery within SLAs.
• Relationship Management: Foster strong partnerships with both internal teams and external customers to enhance collaboration and performance.
• Reporting: Create and manage weekly reports to share with Sales and Planning teams, providing updates on Orderbook progress and identifying risks or opportunities.

What Do You Need To Bring?

• University degree or equivalent experience preferred
• Experience in B2B/Wholesale operations in the fashion industry
• Good understanding of production development timelines and calendars
• Excellent math, organization, and time management skills
• Proficient in MS Office and Excel, working knowledge of systems that house product information (i.e. PLM)
• Strong ability to handle and understand analytical data, with keen attention to detail and accuracy
• Excellent verbal and written communication skills, with a collaborative approach to working with cross-functional teams
• Thrives in a fast-paced environment with a focus on continuous improvement and process implementation
• Eagerness to creatively solve problems and drive business profitability and growth
• EDI literacy would be highly advantageous

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER