QA Manager

Experience: 15+ years (Team Management Experience Required)

Role Overview:

We are seeking a seasoned QA Manager to lead and optimize the full lifecycle of digital content production for our fast-growing EdTech platform. This role is critical in ensuring the timely delivery of high-quality, learner-focused content that aligns with educational standards and brand integrity.

Key Responsibilities:

Content Production Strategy & Execution:

• Own and drive the digital content production roadmap aligned with business and academic goals.

• Oversee the entire production lifecycle—including planning, production, quality assurance, and publishing.

• Supervise the development of digital learning assets such as eBooks, simulations, and interactive modules.

• Ensure all content meets high production standards, is educationally sound, and learner-centric.

Team & Resource Management (Mandatory):

• Build, lead, and manage a high-performing, cross-functional team comprising in-house staff, freelancers, and vendors.

• Demonstrate strong leadership in assigning roles, managing workloads, and setting clear expectations.

• Hire, train, and evaluate team members and ensure adherence to established processes and standards.

• Effectively manage resources across simultaneous projects to ensure operational efficiency.

Project & Budget Oversight:

• Lead content production planning and execution using Agile or similar project management methodologies.

• Track project milestones, timelines, and budgets to ensure on-time, within-scope delivery.

• Identify risks early and implement mitigation strategies to keep production on track.

Quality Assurance & Optimization:

• Define and maintain strict QA standards for all digital content deliverables.

• Conduct quality reviews and collaborate with QA teams to resolve issues proactively.

• Implement process improvements to enhance scalability and efficiency.

Stakeholder Communication & Coordination:

• Serve as the primary liaison between creative, editorial, and technical teams.

• Ensure clear, ongoing communication with stakeholders on project timelines, feedback, and expectations.

• Provide regular progress updates and performance reports to leadership.

Performance Tracking & Innovation:

• Analyze learner engagement and feedback to improve production and content quality.

• Stay informed of industry trends and technologies to enhance the production process.

• Introduce innovative tools and methods to boost content creation and delivery efficiency.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Educational Technology, or a related field.

• 15+ years of experience in digital content production.

• Minimum 5+ years of hands-on team management experience leading diverse production teams.

• Extensive experience with multi-format educational content for digital platforms.

• Strong understanding of:

o Fixed layout ePubs, Read Aloud eBooks.

o CMI5 player and authoring to olso PDF to fixed-layout ePub conversion.

o HTML, CSS, JavaScript

• Proficient in digital content production tools and platforms.

• Familiarity with LMS platforms and principles of digital pedagogy.

• Strong understanding of accessibility standards, localization, and SEO best practices.

• Exceptional organizational, communication, and leadership skills.
Preferred Qualifications:

• Experience working in Agile or hybrid project environments.

• Background in K–12, higher education, or workforce development platforms.

• Knowledge of eLearning standards such as SCORM, xAPI, and CMI5.

Regards

Manisha Koul

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