IT Help Desk Specialist

International company focused on offering different solutions for the industry is looking for:

Help Desk Specialist

• Academic studies: BS/BA in IT, Computer Science or relevant field
• Minimum of 2-years of experience providing technical assistance in a similar role. Experience providing in remote trouble shooting
• Experience with Microsoft Office 365
• eNL

Knowledge and Skills:

·         Tech savvy with working knowledge of office automation products, databases, and remote control

·         Good understanding of computer systems, hardware, and Internet technologies

·         Diagnose and resolve technical issues

·         Multi-task and effectively prioritize and manage workload

Responsibilities:

·         Serve as the first point of contact for our US and Mexican employees seeking technical assistance by phone, email, or IT Service Desk Ticketing System.

·         Perform remote troubleshooting through diagnostic techniques and pertinent questions.

·         Determine the best solution based on the issue and details provided by customers.

·         Direct unresolved issues to the next level of support personnel.

·         Provide accurate information on IT products or services.

·         Record events and problems and their resolution in logs using our Service Desk system.

·         Follow-up and update customer status and information.

·         Pass on any feedback or suggestions by customers to the appropriate internal team.

·         Identify and suggest possible improvements on procedures.

• Salary negotiable according experiencie and knowledge.

• Law benefits and more.
• Food vouchers.
• Saving funds.
• Life insurance.

• Be part of a growing company and development opportunity.

• Collaborate with a international team.