Sales Operations Analyst

About Achievers

The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

As a Sales Operations Analyst, you'll play a key role in helping our organization achieve its strategic goals and drive operational excellence. You'll work closely with our customer-facing teams to maximize the impact of our sales technology and business metrics/analytics. This is a fantastic opportunity to work on high-impact sales efficiency projects within our rapidly growing Revenue Operations team.

You'll use your creativity and leadership skills to navigate between Salesforce, spreadsheets, and meetings, all while working on exciting projects that will shape the future of our sales team. This role offers a ground-floor opportunity for a motivated self-starter to gain valuable experience and advance quickly.

In addition to your main responsibilities, you may also perform sales and compensation analytics, including data mining and transforming information into business intelligence to help achieve our strategic sales objectives.

We're looking for someone who's ready to roll up their sleeves and dive into the sales process and day-to-day operations. You'll need strong personal, analytical, and operational skills to work closely with our business team as we grow to the next level.

• Collaborate with teams across the globe to understand their operational and strategic needs.
• Ensure consistent use of sales technologies and best practices across teams.
• Create dashboards and reports to track performance and process efficiency.
• Design dashboards to help sales teams stay on top of their daily functions.
• Build and standardize business reporting for strategic analysis and internal business review.
• Update Salesforce as needed, maintain records, and run standard ad-hoc reports.
• Provide day-to-day support to the global sales leader organization, including demonstrating sales processes, developing reports and dashboards, and answering related questions.
• Develop data infrastructure and other tools to make analytics easier and more effective.
• Produce ad-hoc analyses to help the team understand customer behavior and drive decision-making.
• Be a thought leader and go-to expert on data resources and tools.
• Implement best practices for data integrity, including database cleanup and ensuring data quality.
• Perform data validation and end-user testing of dashboards to ensure accuracy and usability.
• Work closely with sales and marketing teams to apply best practices and processes to platform strategies.
• Support sales leaders with managing opportunity pipelines and planning requirements.
• Support the commission calculation and forecasting process.

• 2-3 years of relevant work experience in Sales, Marketing, Finance, or related fields.
• Strong time and project management skills to help scope and prioritize projects.
• Proven ability to thrive in a high-paced environment and respond to urgent requests.
• Strong attention to detail, ensuring accuracy in work that goes to senior leadership.
• Excellent teaching and influencing skills to train people on new tools and processes.
• Flexibility and adaptability.
• Excellent communication/interpersonal skills, comfortable working with stakeholders at all levels.
• Strong data skills, able to handle large datasets in Excel/Sheets systematically.
• Deeply data-driven, naturally curious, and passionate about building data-driven organizations.
• Intermediate/Advanced Salesforce experience (reporting, building dashboards, light admin).
• Organized, detail-oriented, and strategically focused self-starter able to juggle multiple projects.

• Sales experience, Salesforce admin experience, or sales operations experience.
• Experience with technology like Outreach, Chorus.ai, DiscoverOrg, LeanData.

#LI-RI1

Why you’ll love working at Achievers:

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

We foster an environment of connection, security, and community. You’ll feel at home, without reservation. 

We believe in moving quickly, failing fast, and adapting to change. 

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do. 

Benefits & Perks for permanent full time employees:

·      Competitive Pay 💰

·      Parental Leave Top-up 👶🏼

·      Health Benefits and Life Insurance Coverage Upon Your First Day  🩺

·      RRSP Matching 🙌🏼

·      Flexible Vacation  🏖️ 

·      Employee and Family Assistance Program  🤝🏽

·      Full access to the LinkedIn Learning Library 👩‍💻

·      Internal Mentorship Program  🎓

·      Employee-Led Employee Resource Groups  👏🏼

·      A beautiful office space located in Liberty Village, Toronto 🇨🇦

·      Participation in our Points-based Employee Recognition Program ✨ 

·      Opportunities for professional development and career growth 📈 

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.