Pacific Front Desk Lead for Luxury Residential HOA

Are you ready to be the face of a luxury community, with a passion for making people feel welcome and ensuring every detail is handled with care?

Action Property Management is seeking a dedicated, full-time Front Desk Lead to join our team at The Pacific, a distinguished luxury condominium community in Long Beach. In this role, you’ll play a key part in crafting a warm, welcoming atmosphere for residents, guests, and vendors while delivering five-star, concierge-level service. With its breathtaking ocean views, renowned amenities, and vibrant community, the Pacific offers an exciting opportunity to be part of a team that elevates the living experience for its residents.

Compensation: $24.00 - $26.00 per hour + benefits

Schedule: Tuesday – Saturday, 6:00 AM – 2:00 PM

What You’ll Do (Job Duties)

Representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Assist the General Manager in training, coaching, and supervising front desk staff and third-party vendors.

Maintain the appearance and organization of the front desk area, lobby, and main elevator areas, ensuring a welcoming environment at all times.

Monitor lobby activity, ensuring proper access control for residents, guests, and vendors.

Provide concierge-level services to residents, addressing special requests and inquiries with professionalism and care.

Complete the Daily Activity Report to document key interactions and property updates.

Answer and direct incoming phone calls, providing clear, efficient communication.

Receive, log, and distribute resident parcels, ensuring timely delivery.

Address resident and guest concerns, resolving issues promptly with a focus on solutions.

Demonstrate a solid understanding of the association’s governing documents to ensure all operations are compliant and aligned with community guidelines.

Who You Are (Skills/Experience)

Minimum of 2 years of front desk experience in a hospitality role.

Minimum of 1 year of leadership experience.

Knowledge of HOA is highly desired.

Ability to provide concierge-level customer service.

Excellent organizational skills with the ability to manage multiple tasks.

Hospitality Management students or graduates are highly desired.

Polished and professional appearance, with a positive and welcoming demeanor.

Strong verbal and written communication skills, with the ability to engage with diverse audiences.

Strong judgment and problem-solving skills, with the ability to make sound decisions in fast-paced environments.

A proactive customer service approach, always seeking to enhance the resident and guest experience.

Must be at least 18 years old and able to pass a pre-employment background check and drug screening.

High school diploma/GED or equivalent required.

Who We Are

With a legacy spanning four decades, Action Property Management has established itself as the premier choice for homeowner’s association management. Founded in 1984 with a single client and a vision to elevate ethical and professional standards in the HOA industry, our commitment to integrity, professionalism, and exceptional service remains at the heart of everything we do. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities through nine offices. Our continued success is driven by nearly 900 dedicated team members who are passionate about creating thriving communities and ensuring homeowners truly love where they live.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-DA1