Account Manager

Working at The Adaptavist Group (TAG)

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com, and Aha!

We make change happen. From anywhere.

What we offer you…

We offer an unlimited holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices. Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 12 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

Our Account Management team…

As an Account Manager at TAG, you will be the primary relationship owner of a group of customer accounts, responsible for retention and growth within that account portfolio. You will focus on growth and retention while providing insights of your accounts to the Adaptavist Group. Your account activities will support initiatives across multiple departments including marketing, licensing, and business development.

This is a dynamic role that requires in-depth knowledge and working experience in account management, as well as proven business partnering capability to ensure a world-class customer experience. If this is something you are passionate about, this could be the perfect opportunity!

What you’ll be doing

• Develop yearly account plans to assist in budgeting and setting KPIs.
• Execute tactical actions to support account plan outcomes and KPI achievement.
• Prepare and deliver customer KPI reporting and analysis.
• Conduct value-added business reviews to ensure key account retention and satisfaction.
• Maintain trusted advisor status through consultative sales conversations.
• Act as the primary point of contact for key account issues, escalations, and requests.

• Maintain a healthy sales funnel and pipeline within existing accounts to grow share of wallet.
• Conduct thorough needs discoveries to shape problem statements addressing customer challenges.
• Deliver strong value propositions to maximize sales revenue.
• Identify key decision-makers and involve them in relevant discussions.

• Build relationships with account influencers through social engagements.
• Collaborate with customers to develop expansion strategies.
• Engage internal resources to proactively solve sales obstacles and customer challenges.

• Experience in a comparable account management role.
• Skilled in building rapport, client trust, and developing long-term relationships.
• Ability to work seamlessly in a team-oriented environment as well as individually.
• Proactive, persuasive, and energetic personality.
• Strong communication skills and confident in working with stakeholders at all levels.
• Knowledgeable in ecosystems like Atlassian, GitLab, and monday.com.
• Experience within a fast-paced, fast-growth tech environment.

Not ticking every box? That’s totally okay! Studies show that women and people of color might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties, you’ll find information to help you prepare and ace an application and interview at TAG. You can read them here.

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment, we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

We look forward to your application!