Field IT Technician - Level 1

Job Summary:
We are seeking a reliable and proactive Field IT Technician Level 1 to join our IT team, based in Rancho Cucamonga. This entry-level role requires travel between our office locations across Southern California, using a company vehicle for transportation. Responsibilities include basic cable management, helpdesk support, and on-site troubleshooting.

Key Responsibilities:

• Travel between office locations across Southern California using a company vehicle to provide on-site IT support
• Assist with basic cable management: running, labeling, and organizing network and power cables
• Provide Level 1 helpdesk support for end-users (hardware, software, printers, connectivity issues)
• Set up and maintain workstations, monitors, and peripherals
• Troubleshoot basic network issues and escalate when necessary
• Document tasks and maintain logs of completed work and equipment inventory
• Collaborate with the central IT team to ensure consistency in setups and procedures
• Follow safety protocols and company standards during on-site visits

Pay Range: $22-$25 Hourly

Location: Rancho Cucamonga, CA (Travel across Southern California required)

Job Type: Full-Time

Schedule: Monday to Friday, with occasional overtime opportunities

Qualifications:

• High school diploma or equivalent; IT-related certifications a plus (CompTIA A+, Network+, etc.)
• Valid California driver’s license and a clean driving record (company vehicle will be provided)
• Basic understanding of IT hardware, networking, and cable management best practices
• Good communication and customer service skills
• Ability to lift up to 40 lbs and work in physical environments (under desks, server rooms, etc.)
• Must be punctual, organized, and capable of working independently with minimal supervision
• Bilingual (English/Spanish)

Bonus Skills (Preferred but not required):

• Experience using ticketing systems (e.g., Zendesk, Jira Service Desk, etc.)
• Familiarity with Office 365 and basic Windows troubleshooting

• Paid training 

• Career advancement opportunities 

• Health, Dental, Vision and Life Insurance 

• 401k Plan 

• Paid vacation 

• Employee discount on our services: Car Insurance, Life Insurance, Traffic School, DMV, and Immigration Services 

• Competitive salary and benefits package

• Opportunities for professional development and growth. 

• A supportive and inclusive workplace culture. 

• The chance to make a meaningful impact on people's lives.