Academic Support Advisor I

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

In our U.S. locations, we operate on a hybrid work model with four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.


 

Opportunity at a Glance
The Academic Support Advisor role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, registration, persistence, and the student experience.  Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors will also work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. The Academic Support Advisor I role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.

Responsibilities

• Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program).

• Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.

• Advise students on university policies and procedures, program requirements, and related academic matters.

• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.

• Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems.

• Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary.

• Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state.

• Promote student self-service tools during advising interactions.

• Assist and engage students through a variety of communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a positive resolution.

• Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.

• Collaborate with other departments and functional areas to deliver an optimal student

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required
• 1+ year of experience in customer service, academic advising, or higher education Preferred
• Outstanding customer service skills with 1+ years of customer service, academic advising, or related experience required
• Ability to work a variety of office hours including evenings and weekends
• High level of interpersonal, communication, and problem-solving skills
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• PC skills in Microsoft Office, internet applications, and database Experience with Student Information Systems a plus

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.7 and $24.04. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation