Project Manager

Fairness feels good 

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. 

Are you ready to take on an exciting new challenge? We're looking for a dynamic Project Manager for a 12-month fixed-term role to support the AFCA Project and Change Management office. You'll collaborate with senior stakeholders to drive impactful project outcomes and ensure each project meets its goals and delivers the expected benefits.

Why This Role is Exciting: We have several opportunities available and are seeking the perfect fit to manage projects of various sizes and scopes. If you're highly organized, thrive in ambiguous situations, and excel in stakeholder management, this could be the ideal role for you!

What You'll Do:

• Collaborate: Work with internal stakeholders to plan, define, and implement project scope, objectives, timelines, and deliverables in line with the AFCA project management framework.
• Governance: Manage ongoing governance arrangements and formal reporting on project progress.
• Planning: Develop project plans, costing, resource plans, and relevant documentation.
• Quality Assurance: Undertake quality assurance activities to ensure project standards are met.
• Milestone Management: Be accountable for delivering key project milestones, ensuring alignment with agreed scope and outcomes.
• Risk Management: Conduct project risk analysis and regularly review risk mitigation plans.
• Budget Management: Oversee the project budget, ensuring accurate tracking and financial allocation.
• Reporting: Maintain robust reporting to internal and external stakeholders, clearly defining and articulating current status, risks, and issues.

About You: To thrive in this role, you should have:

• Qualifications: Relevant tertiary qualifications and/or demonstrated project management experience in delivering business improvement initiatives or medium to large-scale projects within the financial sector or government agencies.
• Transformation Experience: Proven experience in business transformations, developing data analytics or intelligence capabilities.
• Leadership: Experience working with business leaders to implement successful business transformation and change plans.
• Project Management Skills: Proficiency in applying project and change management techniques and tools.
• Strategic Thinking: Strong strategic thinking, excellent communication skills, and problem-solving abilities with a track record of identifying, assessing, and implementing solutions.

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If you're ready to make a significant impact and lead projects to success, we want to hear from you! Apply now and be part of a team that drives meaningful change.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.