Associate Instructional Designer
Hi, We’re AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
Affinipay is seeking an experienced Instructional Design Associate with a passion for creating, delivering & maintaining educational materials so our customers can grow their knowledge of our software platforms. The candidate will have foundational knowledge of instructional design models that produce meaningful & measurable results, including increased customer engagement & high CSAT survey scores. Strong candidates will be passionate about helping people learn by creating materials that take into account the many different ways that people learn. Designers will collaborate with & take direction from our Instruction Designer to help create & maintain content such as e-learning courses, webinars, articles, videos and more that are vibrant, fun, yet educational. They will also collaborate with internal subject matter experts to learn & produce impactful content that will give our customers confidence when using our products to run their business. Strong communication, openness to feedback, and project management are critical to being successful in this role.
What You'll Do
- Design & execute cohesive, relevant customer education materials based on individual software brand needs
- Seek guidance from Instructional Designer on project priorities, deadlines, asset needs, and creative vision for projects
- Create learning tools that are visual, interactive and exciting for our customers
- Learning center (maintenance, course creation, video/article creation)
- Knowledge center (maintenance, video/article creation)
- Webinars (script maintenance, script creation)
- Assist in roadmap for educational material creation tied to upcoming product releases
- Follow standards for content formatting & consistency
- Build Product education by attending product review meetings, release meetings, etc. to maintain knowledge of upcoming features
- Display strong project management skills by ensuring creative requests are organized, prioritized and delivered to appropriate audiences.
- Partner with subject matter experts, stay aligned with their goals for content creation, make recommendations based on your expertise, and share feedback
- Ensure customer facing teams are aware of content designed to utilize in their customer interactions & develop their own product knowledge
- Assist in implementing a Learning Management system for Affinipay
- Evaluate existing instructional content to maintain accuracy
- Track success of content via CSAT surveys & Google Analytics
- Periodically redesign & edit content to match learners’ needs
- Other Duties as assigned
About You
- 1-2 years experience in L&D Training
- Current knowledge of effective learning and development methods
- Familiarity with e-learning platforms & ability to navigate learning management systems
- Experience in project management
- Excellent communication
- Ability to build rapport with employees
- Proficiency in course/curriculum development
- Clear and effective curriculum-planning skills
Our Story
Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
- All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
- Have some fur babies? - We offer them insurance too!
- RELAX and enjoy your time away with our flexible paid time off policy!
- We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
- Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
- Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
- Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
- Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
- We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
- D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
- An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
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By
AffiniPay
At AffiniPay, our mission is to empower professionals with the financial technology solutions they need to thrive.
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