Associate Subaru Program Support Agent

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Ready to produce exceptional results with exceptional people?  Get in touch, we would love to get to know you. 

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Job Summary:

The Associate Subaru Program Support Agent is responsible for managing and maintaining key customer and retailer data, ensuring accuracy and compliance across multiple Affinitiv programs. This role involves processing customer updates, managing Subaru retailer user accounts, maintaining Owner Touch and Market Driver settings, and adjusting select Trade Up Advantage (TUA) and Schedule Connect settings. Additionally, the analyst will support ticket escalations by documenting the next steps and ensuring a smooth transition to Subaru Program Support Specialists when necessary.

Key Responsibilities:

Customer Data & User Management:

• Process customer information updates, including new email addresses, opt-outs, and vehicle ownership changes.
• Manage Subaru retailer user accounts, ensuring compliance with Subaru Single-Sign-On requirements.

Owner Touch & Market Driver Management:

• Update and maintain Owner Touch offers, submitting to QA as needed.
• Modify retailer amenities based on requests.
• Add and manage opcodes within Owner Touch settings.
• Update department contact information upon receipt of new contacts.

Trade Up Advantage & Schedule Connect Settings:

• Maintain and adjust Trade Up Advantage (TUA) pricing and trade-in values.
• Manage sales advisor assignments, adding or removing them from TUA as needed.
• Normalize and edit opcodes.

Support Ticket Escalation:

• Identify and document necessary information for tickets exceeding the outlined responsibilities before escalating to Subaru Program Support Specialists.

Work from Here

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.