IT/Helpdesk Support Specialist I

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 732

Job Title: IT/Helpdesk Support Specialist I | Non Exempt

Location: 1 Gabreski Drive Shaw AFB, SC 29152

Clearance Level: Active DoD - Secret

Required Certification(s): 

·       Either CompTIA A+, CompTIA Network+ or CompTIA Security+

SUMMARY

Responsible for supporting all aspects of the of the USARCENT Service Desk operations located at Patton Hall

JOB DUTIES AND RESPONSIBILITIES

• Must be able to communicate clearly and provide courteous customer service.

•  Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system

•  Must possess strong troubleshooting skills for Microsoft Operating systems and software

•  Ability to support ARMY desktop and laptop system images

•  Provide support and training to end users located in Patton Hall

•   Must be able to configure workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.

• Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens

• Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.

QUALIFICATIONS

Required Certifications

·       Either CompTIA A+, CompTIA Network+ or CompTIA Security+

Education, Background, and Years of Experience

·       0-3 years of Help Desk experience

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·       Active Directory skills a plus   

WORKING CONDITIONS

Environmental Conditions

·       Working indoors

Strength Demands

·       Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

·       Stand or Sit; Stoop, Kneel, Crouch, or Crawl

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)