VTC/Multimedia Sys Admin I

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 899

Job Title: VTC/Multimedia Sys Admin I

Location: 850 Dryden Way, Bldg 1923Shaw AFB, South Carolina29152

Clearance Level: Active DoD - Secret

Required Certification(s): 

·       Associate's degree in related field or 2 years' relevant experience

·       DoD 8570 IAT Level 2

·       Cisco CCNA Collaboration or Cisco Video or equivalent

·       Cisco Telepresence

·       Tandberg

·       DISA GVS

SUMMARY

Provide engineering and O&M support for to USAFCENT at Shaw AFB in Sumter, SC for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption.

JOB DUTIES AND RESPONSIBILITIES

·       Provide Tier 1 and 2 technical support for VTC and multimedia system issues;

·       Monitor VTC network performance and conduct daily system/equipment checks to

·       ensure connectivity and effective operation;

·       Schedule, coordinate and manage VTC resources, conference rooms, calendars and

·       bridges; and set-up, establish and connect secure and non-secure VTC calls and bridge

·       connections;

·       Assist local facilitators with conference room with set-up VTC and operations; and

·       provide training and technical assistance in troubleshooting equipment and connections

·       as required.

·       Provide on-site technical support during DV-hosted (O-6 and above) VTCs.

·       Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual

·       systems and equipment.

·       Monitor and control VTC performance, utilization and capacity to ensure optimal system

·       performance, availability, serviceability and recoverability; and report vulnerabilities or

·       deficiencies to government technical representatives.

·       Evaluate new requirements, conduct site surveys, research and recommend solutions;

·       and plan, engineer, design and integrate approved solutions.

·       Formulate strategies, develop plans and prepare technical documentation for the

·       integration of new VTC technologies into existing infrastructure.

·       Evaluate existing infrastructure, research current technologies/solutions; and provide

·       hardware/software upgrade and replacement recommendations for end-of-life/end-of-support

·       COTS products to government technical representatives.

·       Recommend network design changes/enhancements for improved system availability

·       and performance.

·       Assist with tracking and management of COTS licenses, warranties, service level

·       agreements renewals for VTC and multimedia systems equipment and software.

·       Support on-demand and ad-hoc multimedia requirements.

·       Develop and maintain up-to-date VTC and multimedia systems and architecture

·       engineering, installation, configuration baseline and accreditation drawings, diagrams

·       and documentation.

QUALIFICATIONS

Required Certifications

·       Associate's degree in related field or 2 years' relevant experience

·       DoD 8570 IAT Level 2

·       Cisco CCNA Collaboration or Cisco Video or equivalent

·       Cisco Telepresence

·       Tandberg

·       DISA GVS

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·       Knowledge of Tandberg Systems, AMX, or Crestron Systems

Preferred Skills

·       Knowledge of Tandberg Systems, AMX, or Crestron Systems

WORKING CONDITIONS

Environmental Conditions

·       Typical office environment

Strength Demands

·       Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

·       Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities