Product Engineer II

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Product Engineer 2, you will be instrumental in implementing enterprise-level system configurations and integrated rack designs, collaborating with multidisciplinary teams to ensure accurate and efficient solutions. Your responsibilities include reviewing rack-level BOMs, confirming power and cooling analyses, and building cabling matrices. You will also handle system configuration plans, port mapping, and design documentation, contributing to labor estimation and pre-sales assessments. Engaging with clients and internal teams, you will ensure optimal project experiences and coordinate with professional services and project managers. Additionally, you will travel on-site for rack delivery and installation, impacting key industries such as transportation, healthcare, manufacturing, retail, security, flight simulation, and media/live events. 

• Collaborate on quoting requests with other Product Engineers, Sales Engineers, Project Managers, external client facing teams, and directly with the client as necessary for complete and accurate quotes. 

• Collaborate on cross training with the Product Engineering Team. 

• Collaborate with the Sales Engineering team to scope and design Foundry services as necessary. 

• Collaborate with Manufacturing Engineering, System Verification engineering, to ensure proper documentation and automation in in place for projects.   

• Support Production as needed throughout the course of projects.   

• Create and assemble hardware quotes when Foundry is driving the design of enterprise products or racks.   

• Manage the revision control of product and Bill of Materials throughout a product’s lifecycle when necessary. 

• Participate in the launch of new solutions, ensuring successful delivery to customers. 

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors. 

• Conduct research on emerging technologies, including performance evaluations and benchmark testing. 

• Monitor vendor end-of-life (EOL) notices and engineering change notifications (ECNs), initiating actions to ensure uninterrupted production of your products. 

• Respond to and resolve advanced customer technical inquiries in a timely manner. 

• Mentor and provide guidance to other Product Engineers to support team development. 

• 7+ years of experience building and designing computer components into custom built systems. 

• 7+ years of experience building and designing enterprise level systems including Networking, Compute and Storage hardware. 

• 7+ years of experience with Linux and Windows operating systems. 

• 7+ years of experience creating and maintaining bills of materials (BOMs). 

• 7+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems. 

• Bachelor’s degree in computer engineering, Computer Science, or a related field. 
• Excellent communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects. 

• Proven ability to understand, gather, and document customer requirements. 

• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes. 

• In-depth understanding of enterprise-grade compute, storage, networking, PDU and rack hardware power, cooling (air and liquid), build methodologies, cabling, connectivity and build standards. 

• Knowledge of x86 and ARM computer architectures, server hardware components, and computer standards. 

• An understanding of enterprise Gen AI use cases and hardware used for core inference and training.   

• Knowledge of quality control and computer assembly methods. 

• Experience collaborating effectively with external vendors. 

• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure.  

• Adaptability and resilience in dynamic environments. 

• Proven experience in risk management and new product introduction (NPI). 

• Excellent attention to detail and documentation skills. 

• Network+ and Server+ certifications are a plus. 

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.