Operations Director - AHRC NYC (Staten Island)

AHRC New York City is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people with intellectual and developmental disabilities to lead full and equitable lives. Come join our team and discover your passion.

AHRC NYC is seeking to hire an Operations Director for their Staten Island Employment Business Services program.  The Operations Director is responsible for developing and maintaining implementation strategies leading to overall safety, conformity and work flows that ensure integrity of site safety and efficiency of administrative functions, including attendance, transportation, records, billing flows, and program training. Under the supervision of the Regional Director, the Operations Director will work with the Program Director to ensure the highest standard of all requirements as set by the Federal, State and other regulatory bodies. The Operations Director is responsible for supervision of on-site administrative personnel.

Salary: $65,000 per year plus a low cost, comprehensive Benefit package. See Benefit information below.        

ESSENTIAL RESPONSIBILITIES

Service Documentation

• Maintains, reviews and revises all applicable service-related documents based on federal and state standards.
• Recalibrates service documents when informed of changes in regulatory requirements and notifications by agency’s central Compliance team.
• Provides oversight of billing protocols.
• Ensures all new staff receives proper training of all on-site protocols.
• Supervises administrative personnel to ensure timeliness and accuracy of assigned tasks, including development and maintenance of paper record documents.
• Assists Community Support Supervisors to ensure consistency of service documents.

Incident Management

• Investigates incidents as assigned by the Regional Director.
• Completes required documents to submit incidents to government oversight bodies, under the direction of the Regional Director.

Safety and Site Management

• Ensures program’s daily, monthly and quarterly safety checks are completed.\
• Develops and maintains the Fire Safety/ Evacuation Plan in accordance with timeframes set by the Safety Committee.     
• Schedules fire and emergency drills in accordance with the Safety Committee policies. 
• Ensures compliance of all elements of the safety review tool.
• Coordinates with the Program Director and Community Support Supervisors in the areas of incident management, facility/property safety issues (fire/evacuation drills), emergencies/security issues, potentially dangerous situations, staffing patterns, and personnel issues; intervenes when necessary.
• Manages physical plant safety concerns and general upkeep, in coordination with Director of Facility Maintenance.
• Manages inventory of site furniture, technology, and other fixed assets. 
• Where appropriate, and as needed, communicates with landlord, security companies, and site maintenance staff.

Transportation

• Works with Central Transportation Team to ensure high quality service.
• Monitors complaint logs and follow-up where necessary.
• Ensures that rider notes are relevant and accurate.
• Conducts a quality survey of the service on a bi-annual basis.

• Master’s degree in a related field or Bachelor’s degree in a related field and two years of relevant experience or Associate's degree and five years of relevant experience.
• Proficiency in using database systems and analyzing/interpreting data reports.
• Skilled in Excel, Word, Access, PowerPoint, QuickBooks, or similar software, with the ability to quickly learn new software.
• Ability to analyze and interpret regulations, policies, and program goals.
• Ability to write reports, business correspondence, and procedure manuals.
• Effective communication skills for presenting information and answering questions from managers, clinicians, staff, administrators, and other stakeholders.
• Excellent organizational skills and the ability to independently manage multiple projects.
• Ability to work well with all levels of staff within the department and across the agency.

Benefits

• Low cost, quality Medical Insurance
• Paid time off (sick, personal & vacation)
• Paid Training
• Dental insurance
• Vision insurance
• Tuition Reimbursement
• Referral program
• 403(b) retirement plan
• 403(b) company match
• Life insurance
• Employee discount
• Health savings account

AHRC New York City is an Equal Opportunity Employer. We consider applicants for all positions without regard to age, race, color, creed, religion, national origin, alienage or citizenship status, gender, sex, sexual orientation, pregnancy, disability, marital status, partnership status, military status, status as a victim of domestic violence, sex offenses or stalking, genetic information, or unemployment or any other protected characteristic under federal, state or local law.