Project Coordinator Supervisor - Chicago

AHRC New York City is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people with intellectual and developmental disabilities to lead full and equitable lives. Come join our team and discover your passion.

AHRC NYC contracts supported employment programs with businesses throughout the country. The Project Coordinator Supervisor will be responsible for supervising the day-to-day program operations in Chicago, IL and ensuring that the highest level of quality customer service is provided to our contract partner and its management. This is a part-time and full-time position where you can truly make a difference and live your passion every day.

Pay rate - $28-$33 per hour.

RESPONSIBILITIES OVERVIEW:

• Provide a high level of dedicated customer service to assigned contracts and management staff and maintain positive working relationships with the goal of expanding existing contracts.

• Day-to-day supervision of program staff and participants, including scheduling, timesheets, communication with contract customers, and general troubleshooting.

• Implement and enforce systems, policies, and procedures in partnership with contract customers.

• Accomplish site-specific program goals by organizing and monitoring work processes for both program staff and participants.

• Serve as a liaison between contract customers, local partner rehab agency, and AHRC NYC, to problem-solve and implement action steps when issues arise.

• Be the “face” of AHRC NYC in the Chicago region, representing the agency to all stakeholders.

• Discover new opportunities for potential partnerships.

• Develop and present training materials for contract customers and program participants.

• Coach and instruct staff as needed.

• Reinforce site standards as determined by each contract customer.

• Provide on-site support to program employees and fill in for employee support staff when necessary.

• Exact schedule to be determined

Must be highly motivated and have the ability to take charge

• Excellent verbal and written communication skill

• Four years of customer service & project coordination experience

• Experience interacting with high-level management

• Experience working with people who are neurodivergent and have intellectual or developmental disabilities is a plus

• Some HR and/or training experience is a plus

• Compassion, curiosity, creativity and optimism required.

AHRC New York City is an Equal Opportunity Employer. We consider applicants for all positions without regard to age, race, color, creed, religion, national origin, alienage or citizenship status, gender, sex, sexual orientation, pregnancy, disability, marital status, partnership status, military status, status as a victim of domestic violence, sex offenses or stalking, genetic information, or unemployment or any other protected characteristic under federal, state or local law.