Operations & Customer Success Coordinator

Fully online / remote role (UK based)

6 Month Fixed-Term Contract (potential for extension)

Part time - 16-24 hours

£28k pro-rata + benefits

For the best experience and to access all embedded links, please apply directly on our Workable platform: https://apply.workable.com/aimhi-earth/

The Opportunity

At AimHi Earth, our purpose is to ignite the desire to learn and act on what matters.

We are all focused on solving the following problem:

There’s no shortage of information – only of curiosity, focus and activation. This is a key part of why society isn’t taking adequate, informed action on the climate and nature emergency.

This is why AimHi Earth exists to transform understanding of the climate emergency, to activate hundreds of millions of nature-first thinkers, and to accelerate the evolution of our economy and society to one of sustainability and regeneration.

We are working to ensure that people and organisations everywhere understand the full picture of the climate and nature emergency, and are motivated to drive positive change, so that we can build a healthier, cooler, more verdant future together.

At AimHi Earth, we…

• are a small, remote, fast-moving and highly-motivated team.
• recently raised £1mn ($1.25mn) in seed funding from high-quality UK- and Denmark-based funders to take us to the next level of scale.
• are founded by three nature-first thinkers (majority women) dedicated to building a better future.

• are supported by world-class organisations – Cambridge Zero (University of Cambridge), Nature4Climate, UNEP, Eden Project.
• are supported by world-class advisors – Sir Jonathan Porritt, Dr Cécile Girardin, Sir Tim Smit, Erica Neve FRSA, Amali De Alwis MBE, Jon Drori CBE, Lord Jim Knight, Sabra Noordeen.
• have already trained tens of thousands of people with our leading interactive live-learning experience (>95% audience retention, >50% per-minute engagement).
• are at the forefront of setting a new standard for rapid mindset change at scale (>90% measurable behaviour change).
• have changed the kits of football players, the funding strategy of charities, the speeches of Olympic medallists, the output of broadcasters and the direction of companies.
• are now winning work with major clients; from zeitgeist-defining companies to Fortune 500 giants (including Unilever, Sky, CapGemini, Universal, PepsiCo, BBC, NHS).

We’re looking for a highly organised, detail-oriented, and proactive Operations & Customer Success Coordinator to join our dynamic team for a 6-month fixed-term role with potential for extension depending on business goals & growth. You’ll play a critical role in ensuring the seamless delivery of our live training sessions, providing exceptional support to our clients, and helping to refine our operational processes.

Role Summary

You’ll collaborate with the Customer Success Lead (your manager), as well as the Product and Go-to-Market teams, to deliver AimHi Earth’s live and online training programmes and drive operational excellence that inspires positive change in individuals and organisations worldwide. The role will focus on operational tasks, customer success support, and process improvement, ensuring that our sessions run smoothly and our clients feel well-supported.

Your ability to stay organised, take initiative, and manage your time will make you an invaluable part of our team.

Key Responsibilities

Operational Support for Live Sessions (50%)

• Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners).
• Following up after sessions (e.g., sending attendee digital badges and certificates).

Client Success Support (30%)

• Assisting the Customer Success Lead in client communication (e.g., preparing onboarding documents, sharing resources, handling queries, arranging calls).

Process Improvement and Collaboration (20%)

• Identifying inefficiencies in operational workflows and implementing solutions to enhance efficiency, such as working with the Product Manager to automate repetitive tasks or optimise session logistics.
• Collaborating with the Product team on process improvements and aligning operational delivery with client success goals.
• Exploring automation tools to reduce manual tasks and improve scalability.

Essential Experience

• At least 2 years of experience in operations, client support, or a related role.
• Exceptional organisational skills with meticulous attention to detail.
• Proven ability to work independently, balance and prioritise your own time, and meet deadlines.
• Strong communication skills, including fluent spoken English and polished written grammar.
• Confidence in learning and adapting to new tools and systems (see below for what we’re currently using).
• The right to work in the UK.
• Passion for AimHi Earth’s mission to combat the climate and nature crisis.

Nice to Haves 

• Experience working as part of a remote team
• Experience with process improvement or automation tools (e.g., Zapier, Make) to streamline session preparation, client communication, or database updates.
• Familiarity with collaborative platforms (e.g., Slack, Google Drive, Notion, Asana).
• Experience managing databases or using database tools (e.g., Airtable).
• Previous roles in startups, sustainability-focused organisations, or fast-paced environments.

How We Work

At AimHi Earth, we’re proud of our vibrant, remote-first culture that combines flexibility with collaboration to drive meaningful impact. Here’s what you can expect:

• A Dynamic, Purpose-Driven Team: We’re a team of 14+ people working remotely across time zones, united by a shared mission to tackle the climate and nature emergency.
• Asynchronous & Flexible: We embrace asynchronous work, allowing team members to structure their days. As long as deadlines are met and key meetings are attended, we support flexible working hours.
• Collaborative Tools: To keep our work organised and transparent, we use tools like Slack & Loom for sharing updates, Zoom for discussions, and Asana for task management.
• Regular Touchpoints: We stay connected through weekly check-ins, project meetings, and open communication on Slack.
• In-Person Gatherings: We come together three times a year for week-long, in-person team gatherings (expenses covered) to build stronger connections and foster innovation.
• Commitment to Growth & Sustainability: We’re working closely with Open Org, a community of people and culture professionals, to ensure that AimHi Earth is not only a great place to work but also a sustainable, transparent and regenerative organisation internally.

Benefits

We aim to create an environment where every team member feels valued, supported, and empowered. Here’s what we offer:

• Flexibility & Balance: Work remotely, with flexible hours and generous leave (25 days pro-rata, local bank holidays, and bonus Christmas days).
• Health & Wellbeing: Bupa health insurance, mental health support via Spill, and access to co-working facilities in London.
• Professional Development: An annual budget for wellbeing and growth (pro-rata), career coaching with More Happi, and opportunities to attend inspiring events and learning sessions.
• Financial Security: Contributions to NEST’s ethical pension fund.
• Connection & Purpose: Join a fast-moving, impactful organisation with regular opportunities to connect globally through memberships, fellowships, and partnerships.

On Remote Work

Remote work is not for everyone. With it comes freedom, but also isolation. Some enjoy remote work. Others do not. Some like global video calls. Others find them hollow.

We are a group of people who thrive on freedom and diversity, connect well over calls, and love to be working in synchronicity with people around the world. To balance our digital work lives, all our team members have active communities around where we live.

You will not get those regular water-cooler moments, nor those Friday afternoons at the pub with us (save for our week-long get-togethers). You will get a hugely dedicated, diligent team of smart, dynamic people, ambitious about changing the world for the better, and always ready to talk with one another.

Like us, you will be inspired by your colleagues (as we hope to be by you), and you will likely make life-long friends. But if you are worried that you may want more day-to-day, in-person interactions with the people you work with, then a role with us might not be for you.

How to Apply

Please apply to this role via Workable using this link.

Please note that this is a fixed-term contract for six months, with the possibility of extension depending on business growth and performance. We will be accepting applications on a rolling basis, but intend to close applications on the 9th February 2025.

You will be asked for:

• CV/Resume
• A short, genuine cover letter sharing what excites you about working with us. Please don’t use generative AI tools – we can tell, and we’d love to hear your authentic voice.

We look forward to receiving your application!

About AimHi Earth

Visit www.aimhi.earth for more information about us, or get in touch via rachel@aimhi.earth if you have any questions.

You can also:

• Get on top of our work defining Green Skills
• Catch up on one of our climate broadcasts, live from the Eden Project.
• See what people think about us on our TrustPilot.

Diversity

We embrace diversity at AimHi Earth and are committed to welcoming people into our team and contractor pool regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.

We are especially keen to encourage applications and interest from individuals underrepresented in our organisation and sector. We are very aware that the climate and nature crisis intersects with social injustice. Furthermore, to build an organisation that is effective in turning around the climate and nature emergency, we know that we need a team with all kinds of different perspectives, experiences and backgrounds.

Good luck!

We understand that applying for a new role takes time and effort, and we truly value your interest. We are excited to hear from candidates who share our passion for creating meaningful change.