Customer Success Manager

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

AireSpring is looking for a dynamic Customer Success Manager to join the sales team. In this pivotal role, you will manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth. Serving as the primary liaison between customers and internal teams, you will cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs. Importantly, this position focuses on account management—there is no hunting involved; the primary goal is to nurture and expand existing accounts.

About the Role

As a Customer Success Manager, you will work closely with clients to understand their needs and identify how AireSpring can provide optimal solutions. You will oversee all aspects of the client relationship, from resolving daily challenges to discovering new business opportunities in your accounts.

Experience & Qualifications

While direct experience in a similar role is not mandatory, candidates should demonstrate the following.

• A solid understanding of account management and customer success principles.

• Passion for working in a sales and marketing environment.

• Experience in customer-facing roles is advantageous.

• Ability to thrive under deadlines.

Key Responsibilities

• Build and sustain strong client relationships.

• Serve as the primary point of contact for assigned customers.

• Identify potential new business opportunities within accounts.

• Manage and fulfill client requests efficiently.

• Oversee contract renewal and ensure timely execution.

• Coordinate efforts across departments to address client needs.

• Schedule and facilitate meetings to discuss customer solutions.

• Collaborate with internal teams to ensure that all client requirements are met.

• Perform general administrative tasks.  duties as needed.

Promote and upsell products and services effectively.

Key Skills

• Polite, friendly, and diplomatic demeanors.
• Excellent written and verbal communication abilities.
• Strong negotiation skills.
• The capacity to prioritize and manage multiple tasks effectively.
• A deep understanding of client care and customer success methodologies.
• Exceptional interpersonal skills in relationship building
• Strong problem-solving capabilities.
• Ability to work independently and as part of a team.
• Flexibility and dedication to the role.
• Outstanding organizational skills and attention to detail.

Join us at AireSpring, where your contributions as a Customer Success Manager will play a crucial role in enhancing client relationships and driving mutual growth!

Benefits Summary
As part of our commitment to supporting our employees' well-being and long-term success, we’re proud to offer a comprehensive and competitive benefits package that includes:

• 401(k) Retirement Plan with employer contributions to help you plan confidently for your future

• Comprehensive Health Coverage, including medical, dental, and vision insurance to support your physical well-being

• Life Insurance for peace of mind and added financial security

• Remote & Work-from-Home Flexibility, allowing for a healthy work-life balance with little to no required travel

• Stable, Growth-Oriented Company – We are a privately owned, debt-free organization experiencing steady expansion, offering long-term stability and exciting opportunities for career development

We believe in taking care of our people, so they can do their best work and thrive both personally and professionally.