Channel & Product Assistant (Merchandising)

Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.   

Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA. We are a brand that is leading the wave of next generation, socially native shopping experiences.

We are a people-centric culture building sincere relationships with our customers and our teams. 

We Are Thoughtful

We Are Ambitious

We Are Easy to Love

We have operations in Brisbane, Australia and California, USA.  We are looking for e-commerce, fashion and customer enthusiasts to join our growing team. Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.

If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you! 

The Channel & Product Assistant will provide broad support to our merchandising team across all categories (apparel and non-apparel) and the various marketplace and wholesale channels.

For this position, we are looking for someone with top-notch organisational and communication skills, and a “no task too small” attitude! This position will be responsible for interacting with diverse audiences (both internal and external) and must present themselves and the brand in the best possible manner. The Channel & Product Assistant will assist with new item setup including describing and writing content, importing new products to the website, completing tasks related to both back end and front end of website, data entry tasks, assist our US Channel Specialist with the various marketplace and wholesale channel item imports and complete other tasks as required by the merchandising team.

• Assist the US Channel Lead in all item setup for the various marketplace, dropship and wholesale retailers/partners ensuring data entry accuracy.
• High attention to detail, excel savvy, and ability to shift priorities based on the needs of the business.
• Process and rectify item errors for each marketplace, dropship and wholesale partners.
• Look for themes in item setup errors and escalate to manager any trends.
• Help to identify root cause issues for item setup errors and work with manager to ideate on how to fix upstream for smoother item setup.
• Ensure all new items have content and detailed information in Shopify and other key systems for channel integration.
• High level of communication with various members of the team including reporting to the AU Buying & Merchandising Lead on priorities and US Channel Lead on marketplace specific tasks (Other contacts may include: Vice President of Merchandising, Merchandise Manager,Global Site Merchandiser, Marketing Team members, Warehouse Incoming Stock Team members, IT & Reporting Leads, and external marketplace/wholesale stakeholders. This may evolve in time).

• Serve as a super user and defender of data integrity across our systems (i.e. Shopify, Inventory Planner and any proprietary tools built in Microsoft Excel and/or Google Sheets).

• 6-12 months experience in a similar role within e-commerce on site merchandising
• Previous experience using Shopify (or a similar program) and confident in Excel
• Ability to problem solve and use initiative to complete tasks to a high level.
• High attention to detail on all tasks.
• Positive can do attitude!

We care about our employees and have curated a benefit package that enriches our team's experience. At Petal and Pup we certainly love our work perks!

·       Flexible Scheduling & Rostering Practices - We Work Around Your Availability (Unless Noted)

·       Amazing Employee Discount Program (50%)

·       Company Paid Employee Assistance & Mental Health Plans (EAP)

·       Positive Company Culture that Celebrates both Personal & Company Milestones

Petal & Pup offers you the chance to make a daily impact on a global business. We look forward to meeting you! 

#Petal&Pup #Petal&PupCareers #akaBrands #akaYourCareer

Petal & Pup Pty., Ltd. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

If you need assistance or accommodation during the hiring process due to a disability, please contact us at HR@aka-brands.com. Please note that we do not respond to application inquiries or resume submissions via this email address.