Job details

Customer Resource Specialist V - Public Safety Officers' Benefits (PSOB) Program

About Our Mission

The Public Safety Officers' Benefits (PSOB) Program represents the highest level of commitment to America's public safety officers and their families. For over 45 years, we have provided crucial support through death, disability, and educational assistance benefits. As we process over 1,500 claims annually, we seek experienced professionals who can handle our most complex cases with expertise and compassion.

Role Overview

As a Lead Customer Resource Specialist V, you will serve as a senior expert in benefits processing and customer service delivery. This executive-level position requires extensive experience in handling complex benefits cases while providing leadership and guidance to other team members. You'll be responsible for our most challenging cases while helping shape program policies and procedures.

Qualification Requirements:

Spanish Required

7 years experience Required in claims

7 years experience Required in Customer service

$55,500 - $65,700 a year

Strategic Leadership:

- Provide expert guidance on complex benefits cases

- Develop and implement best practices for case management

- Mentor and train junior specialists

- Contribute to policy development and program improvements

- Lead special projects and initiatives

Advanced Case Management:

- Handle the most complex and sensitive cases

- Review and approve challenging determinations

- Ensure compliance with federal regulations

- Maintain highest standards of accuracy and timeliness

- Develop solutions for unprecedented situations

Stakeholder Relations:

- Build and maintain relationships with key stakeholders

- Serve as primary point of contact for escalated cases

- Coordinate with PSOB Director on program initiatives

- Represent the program in high-level meetings

- Guide communication strategies for complex cases

Technical Excellence:

- Master all aspects of PSOB 2.0 Portal

- Lead system improvement initiatives

- Develop training materials and procedures

- Implement quality control measures

- Drive technological advancement projects

Work Environment

This executive-level position offers:

- 100% remote work capability

- Government-furnished equipment

- Flexible scheduling within program hours

- Leadership role in virtual environment

- Professional home office requirement

Required Expertise

Success at this level demands:

- Comprehensive understanding of federal benefits

- Expert-level case management skills

- Advanced problem-solving abilities

- Strong leadership capabilities

- Excellence in stakeholder communication

- Mastery of program systems and procedures

Special Skills

- Spanish language fluency highly valued

- Advanced technical capabilities required

- Leadership experience essential

- Expert communication skills necessary

- Strategic thinking abilities crucial

Join Our Leadership Team

This position represents the pinnacle of customer resource specialist roles within the PSOB Program. If you have extensive experience in benefits processing, proven leadership abilities, and a commitment to serving public safety officers and their families, we encourage you to apply.

Akicita Federal, LLC is an Equal Opportunity Employer

US Citizenship is required to work a the Department of Justice

Average salary estimate

$60600 / YEARLY (est.)

min

max

$55500K

$65700K

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