Application Support specialist

The role of an Application Support Specialist is crucial in ensuring the smooth operation and efficiency of software applications within a company. This position requires expertise in providing technical support and assistance to users of specific applications, in this case, Retail Pro, as well as knowledge of integration between SAP and Retail Pro.

Responsibilities:

1. Provide technical support and troubleshooting for Retail Pro system users, addressing any software-related issues promptly and effectively.
2. Collaborate with end-users to understand their needs and provide guidance on how to best utilize the Retail Pro system.
3. Conduct system analysis, configuration, and customization to meet specific business requirements within the Retail Pro environment.
4. Develop and maintain system documentation, including user guides and manuals, to facilitate user training and knowledge sharing.
5. Collaborate with the IT team and software developers to escalate and resolve complex technical issues related to Retail Pro and its integration with SAP.
6. Perform regular system maintenance tasks, such as updates, patches, and backups, to ensure system stability and security.
7. Conduct training sessions for end-users on Retail Pro functionalities and best practices to enhance system utilization and efficiency.
8. Stay up-to-date with the latest Retail Pro features, updates, and industry trends to provide proactive support and recommendations for system improvements, especially in the context of SAP integration.

1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Proven experience in providing application support, specifically with Retail Pro system and integration with SAP.
3. Strong technical skills in system analysis, configuration, and troubleshooting.
4. Excellent communication and interpersonal skills to effectively interact with end-users and technical teams.
5. Ability to work independently and collaboratively in a fast-paced environment.
6. Certification in Retail Pro or relevant software applications is a plus.
7. Strong problem-solving abilities and a customer-oriented approach to support delivery.

This description outlines the key responsibilities and qualifications required for an Application Support Specialist with experience in the Retail Pro system and expertise in the integration between SAP and Retail Pro.