Enterprise Support Technician I

Summary

This position provides a critical role in helping the vitality of the Company by ensuring smooth operations for all staff in their digital usage. This includes, but is not limited to, providing local and remote Technical Support Services to end users; including support for networks, security, phone systems, computer hardware, printers, and cloud-based applications. The position will help manage the service request/incident processing for end-user issues. 

Serves as the primary contact for technical assistance for end users requiring support of IT applications, services and equipment. Troubleshoots and supports break/fix issues including analysis and repair of connectivity, software and hardware, access requests, equipment configuration, quality control, software installation and upgrading.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:  High School Diploma/GED 

Years of Experience: Minimum three (3) years of related work experience as an IT technician.

•CompTIA, A+, or Network+ Certification.

•Valid driver's license or ability to obtain within one (1) month of hire.

Preferred Requirements

•Knowledge of new technology and uses for end user.

•Knowledge of computer hardware and work-related software applications.

•Knowledge of network and standalone multi-functional printer devices.

•Knowledge of various copiers, printers and fax machines.

•Knowledge of Active Directory Console.

•Knowledge of Microsoft Office 2010 and higher.

•Knowledge of operating systems.

•Knowledge of door access and badging systems.

•Skill in performing a variety of duties, often changing from one task to another of a different nature.

•Skill in verbal and written communication.

•Skill in customer service and support.

•Skill in prioritization and time management.

•Skill in active listening.

•Skill in Troubleshooting.

•Ability to install and configure authorized software.

•Ability to meet deadlines and manage multiple projects.

•Ability to speak in clear concise easy to understand terms.

•Ability to remain current and understand and use new technology.

•Ability to use and implementation of specialized video software.

•Ability to provide one-on-one specialized training to end-user.

•Ability to download and install printer drivers for multiple printer products.

•Ability to troubleshoot copiers, printers, and fax machine by using remote access and verbal communication.

•Ability to meet schedules and deadlines of the work.

•Ability to follow oral and written instructions.

•M365 experience.

Job Duties

•Provide Windows and MAC Support, provisioning new users in both application and hardware, troubleshooting network connectivity issues, installing operating systems, installing applications, system imaging and system migration

•Provide hardware support, which includes installing, configuring, upgrading, maintaining and troubleshooting numerous hardware, desktops, laptops, servers, printers, iPads, tablets, MDCs, smartphones, mobile phones, digital phone systems, projectors, etc.

•Provide first level technical support for end users, over the phone and through email, and chat. Receives incoming customer requests for application, software, hardware, and telephone support.

•Create, maintain and troubleshoot network (Active Directory based) user accounts.

•Provide software support, which includes including installing, maintaining and troubleshooting all client operating systems in use and successive releases.

•Perform setup and troubleshoots network printers and copiers.

•Provide on-site and remote technical training assistance in support of IT initiatives and projects as needed.

•Research changes in operating and application systems and proactively help determine the benefits of features or solutions.

•Participate in the development of Policies for the company.

•Conduct continuous research and analysis into the nature, effect and results of current and future technology which will improve the overall desktop technology environment.

•Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office/IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time