Director of Implementations

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Director of Implementations is central to the success of Alloy’s Technical Solutions organization, leading Enterprise, Mid-Market, Fintech, and Partner implementation teams. This role drives continuous improvement in client outcomes, accelerates time-to-value, ensures exceptional quality of delivery, and optimizes resource efficiency. Collaborating closely with Product, Sales, Client Success, and Technical Solutions peers, the Director ensures all clients maximize the full potential of Alloy’s technology.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you'll be doing

• Oversee client implementations, ensuring rapid and successful customer go-live.
• Define clear service and success criteria for Ideal Client Profiles.
• Own and optimize KPIs, including time-to-go-live, backlog management, and team margin.
• Continuously identify and execute opportunities to enhance the implementation process.
• Mentor, develop, and advocate for a team of Implementation Managers, promoting engagement and career growth.
• Lead hiring and onboarding of new team members.
• Build and maintain strong client relationships during implementation to ensure satisfaction and support future account expansion.
• Proactively identify, manage, and mitigate risks throughout the implementation lifecycle.
• Act as a primary escalation point for resolving critical implementation issues.
• Collaborate with Sales to review and approve Statements of Work, ensuring alignment with product capabilities and client expectations.
• Partner cross-functionally with leaders in Customer Success, Product, and Operations to streamline processes impacting customers' time to first value.
• Regularly report key implementation metrics, providing insights, risk assessments, and actionable recommendations to business stakeholders.
• Serve as the subject matter expert, developing implementation-focused training materials for internal teams and clients.

Who we’re looking for

• 5+ years of experience in client or prospect facing technical implementation role and 5+ years experience managing a high performing implementation or services team, including management of team managers
• Demonstrated track record of improving KPIs of an implementation or services organization
• Proven experience leading organizational change and process improvements within Implementation or Services teams.
• Demonstrated ability to manage escalated client issues effectively by partnering with Sales, Engineering, and Product teams.
• Cross functional skills, particularly related to interaction with commercial teams as well as product & engineering teams
• Previous technical experience with API’s, distributed systems, databases, and/or developer tools
• Bonus: Experience working with banks, fintechs or other regulated industries a plus
• Bonus: Familiarity with compliance and regulatory frameworks relevant to fintech or banking.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $220,000 - $259,000 with additional variable compensation.

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.