Design Operations Manager

About AllTrails

AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 75 million people worldwide.

Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!  

This is a U.S.-based remote position. San Francisco Bay Area employees are highly encouraged to come into the office one day a week.

About the role

We are seeking an experienced Design Operations Lead to oversee and lead the planning, execution, and delivery of intuitive, beautiful experiences at AllTrails. Your key responsibilities will include driving project success through seamless coordination and maintaining process standards. As a member of Product Design, you will report to a Design Director and join a small, talented team. In this highly collaborative role, you'll help shape the future of AllTrails by working closely with product management, product and brand design, content, program management, engineering, research and marketing. You will play a key role in ensuring a high-quality work environment, helping your team stay efficient, motivated, and empowered. If you're passionate about our mission and leading teams to achieve their best every day, we'd love to chat.

• Lead the planning and execution of projects for product management and design teams, helping define scope, goals, deliverables, timelines, and resources to ensure successful delivery.
• Work closely with cross-functional teams (research, content, program management, engineering and marketing) to keep everyone aligned on goals and deliverables.
• Make sure the right resources are in place, manage timelines, and keep projects on track.
• Stay ahead of potential risks and roadblocks, and come up with strategies to minimize delays or disruptions.
• Keep clear project documentation (plans, schedules, updates, and post-launch reviews) to ensure all stakeholders are in the loop.
• Look for ways to improve processes and increase the efficiency and effectiveness of project management.

• At least 5+ years of experience in digital project management, ideally for companies creating consumer-facing products.
• Proven ability to manage projects from start to finish, using Agile, Scrum, or Waterfall methodologies and tools like Jira, Trello, or Asana.
• Experience managing the entire product lifecycle, including planning, design, development, and launch.
• Skilled in collaborating with teams across product management, design, engineering, research, marketing, and other functions.
• Strong written and verbal communication skills to effectively interact with technical and non-technical teammates.
• Experience leading teams, fostering collaboration, and ensuring efficient project execution.
• Ability to identify potential risks early and develop strategies to mitigate delays or disruptions.
• Comfortable using data and metrics to track progress, measure success, and guide project decisions.
• Knowledge of web and app development processes, UX/UI principles, and the technology stack used in digital products.
• Experience managing stakeholder relationships, ensuring alignment, and setting clear expectations for everyone involved.
• Humility, empathy and open-mindedness.
• Passion for the outdoors.

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
• Physical & mental well-being including health, dental and vision benefits
• Trail Days
• Unlimited PTO
• Flexible parental leave 
• Remote employee equipment stipend to create a great remote work environment
• Annual continuing education stipend
• Discounts on subscription and merchandise for you and your friends & family
• An authentic investment in you as a human being and your career as a professional

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

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