Application Support Engineer

About us:

Allwyn Lottery Solutions is a subsidiary of Allwyn Entertainment Group – a leading multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. We, in Allwyn LS, build better lotteries that return more to good causes by focusing on innovation, technology, efficiency, and safety across a growing casual gaming entertainment portfolio.

Our purpose is to make play better for all and our mission is to be a trusted and proactive guardian of all that is good in lotteries and casual gaming entertainment.  We believe in changing lives…a little or a lot…but always for the better. 

Allwyn Lottery Solutions is the global leader in designing and delivering captivating digital gaming solutions for lotteries worldwide. With our extensive industry experience, vast knowledge base, and diverse talent, we empower lotteries to create winners and support communities. Our collective expertise enables our clients to reach new players, expand brand engagement, and achieve long-term growth through sustainable and impactful technical solutions. Our differentiating factor lies in our ability to seamlessly engineer technical solutions that align with our client's visions.  Our vision is to be a leading global lottery-led entertainment platform by making gaming better for all, starting from the foundations and enabling our team to blaze new trails and serve as the ground for empowering our clients to achieve sustainable, long-term growth.        

What makes this role exciting and challenging:

The Application Support Engineer in Allwyn LS is a vital part of the Support service. This role is working alongside other engineers within the team and also a diverse mix of software developers, QA engineers and DevOps Engineers in other departments. The role is responsible for operating, monitoring, deploying, and supporting the software, infrastructure, systems, and processes used to run the lottery platform. 

As part of your everyday responsibilities, you will:

• Work with the Release Manager, Software Engineers, DevOps Engineers and other Application Support Engineers to support Allwyn LS's iLottery platforms
• Participate in regular calls with our customers 
• Play a crucial role in operating the platform for multiple customers, both in pre- and post-live settings
• Proactively ensure the platform runs efficiently and within capacity parameters
• Provide investigation into platform issues which include software defects, performance issues, system outages, security incidents etc
• Be part of an on-call rota to provide out-of-hours platform support
• Improve monitoring and alerting solutions for the platform
• Work with our globally distributed development teams to help build and deliver software to multiple clients
• Keep stakeholders, including customers and exec team, up-to-date about high priority/impact issues, escalating timely and appropriately
• Developing and optimising internal tools and processes
• Provide excellent customer service to all our customers

Key qualifications for your success:

• University level degree in Computer Science, Information Technology, or relevant field of study
• Excellent oral and written communication & interpersonal skills
• Excellent command of  English language 
• Familiarity in software development and infrastructure
• Familiarity in analysing application logs, database information and application metrics
• Experience working in a role involving day-to-day customer interactions 

Technical skills

Knowledge in most of the following areas:

• Linux, terminal and command line tools
• Relational databases and SQL (both theoretical and practical)
• Network protocols, HTTP/HTTPS and SSH
• Scripting skills (in any of Bash, Python, Perl, Go)
• Linux Containers, Docker and associated ecosystem of tools
• Restful APIs
• JSON and XML formats
• Industry standard tools and technologies like Prometheus, ElasticSearch, Graylog, logz.io, Grafana or similar

It would be highly advantageous if you had:

• Working with Atlassian JIRA and/or Service Desk
• Terraform
• AWS
• Kubernetes
• Ansible, github, helm
• VMWare vSphere experience
• Object Oriented programming
• Web development, HTML, CSS, Javascript
• NoSQL databases

Unlock the Benefits- Discover What's in for you:

• Be part of  a dynamic team with  enthusiastic experts that will support your talent and growth
• Embark on a journey within a diverse environment full of opportunities and challenges
• Comprehensive onboarding experience designed to facilitate your smooth transition
• Attractive salary and a bonus plan
• Health and life insurance for you and your family
• Well-being allowance
• Monthly lunch allowance
• Developmental 360° feedback framework
• Unlimited Training options and tools
• Extensive leave plan
• Employee Assistance Program with specialized Counselors / Licensed Psychologists
• Enjoyable and stable working environment
• Flexible working arrangements (fully remote/hybrid)

• Modern workspace environment

• Apple equipment and top-notch office technology to support our hybrid working 

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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