Sales & Service Manager - Dumbo - job 2 of 2

As a Sales & Service Manager at Alo in Brooklyn, NY, you'll be responsible for leading the store's sales and service strategies to provide an outstanding guest experience. This includes coaching the sales team, investigating sales opportunities, overseeing daily operations, and ensuring effective store coverage. Additionally, you'll partner with the General Manager to analyze business metrics, handle budgeting, and create a vibrant store environment that reflects Alo's values.

Candidates looking to apply for the Sales & Service Manager position at Alo should have 3-5 years of retail or related industry leadership experience. A strong understanding of Microsoft Office Suite and excellent interpersonal and communication skills are also necessary. Physical requirements include the ability to stand for long periods and lift up to 50 pounds. Importantly, candidates should align with Alo’s guiding principles and possess a proactive approach to team and guest interaction.

The working environment for a Sales & Service Manager at Alo is dynamic and engaging, grounded in a culture that values mindful movement and community. You’ll be on your feet, interacting with guests and leading the sales team throughout the day. The role requires movement across the sales floor and back of house, fostering an inviting atmosphere, and maintaining high operational standards. The collaborative environment encourages open communication and support amongst team members.

Alo is committed to supporting the development of its employees, particularly those in leadership roles like the Sales & Service Manager. You'll have opportunities for continuous coaching, feedback, and talent development. Alo promotes an environment of growth, where you can enhance your professional skills through regular training sessions, mentorship, and by leading initiatives that align with the brand’s mission. You'll be empowered to align your career path with Alo's vision.

Sales & Service Managers at Alo enjoy a comprehensive benefits package. This includes a generous employee discount on Alo products, access to Alo Moves with hundreds of fitness and yoga classes, and competitive medical, dental, and vision plans. Full-time employees also benefit from 401K with company matching, monthly store incentives, clothing allowances, and free yoga classes at any Alo sanctuary. This well-rounded package is designed to promote wellness and financial security.

When addressing guest complaints in a retail setting like Alo, it's essential to remain calm and empathetic. Listen actively to the customer's concerns without interruption, and express understanding. Once you've gathered the details, propose an actionable solution that aligns with company policies while making the guest feel valued and heard. Showcasing your problem-solving skills and ability to maintain a positive atmosphere is crucial.

Absolutely! In my previous position, I focused on identifying individual strengths and areas for improvement within my team. For example, I implemented regular one-on-one coaching sessions, helping each member set personal goals. By facilitating workshops to enhance product knowledge and sales techniques, I empowered my team to be confident and effective on the sales floor, which ultimately boosted our overall sales performance.

Motivating my sales team involves creating an engaging environment, celebrating achievements, and setting clear, attainable goals. I utilize positive reinforcement to recognize individual contributions and encourage healthy competition through incentives and team rewards. Regular team meetings to share ideas and encourage collaboration also foster a sense of community. By aligning team objectives with the company’s mission, everyone feels invested in our collective success.

In a fast-paced environment like Alo, prioritization is key. I begin by assessing the day’s objectives and important tasks—such as guest engagement, team coaching, and inventory management. I use tools such as to-do lists and time-blocking to allocate my time effectively throughout the day. This ensures that I remain flexible enough to adjust as unexpected tasks arise, while my focus remains on providing an exceptional guest experience.

Implementing a new sales strategy starts with clear communication with my team regarding the rationale behind the change. I would provide training sessions to ensure everyone understands the new approach and its benefits. Gradually integrating the strategy while gathering feedback allows for adjustments as necessary. Lastly, I'd monitor the results closely, celebrating quick wins and milestones to maintain motivation and alignment with the company objectives.

Data is crucial in making informed decisions as a Sales & Service Manager. I rely on key metrics such as sales performance, inventory levels, and guest feedback to guide my strategy. Regularly reviewing data helps identify trends and gaps, allowing me to allocate resources effectively and improve the overall guest experience. Data also supports my involvement in budget management and long-term planning.

In dealing with a difficult team member, I first sought to understand the underlying issues affecting their performance or behavior. I scheduled a private conversation to discuss their concerns, providing a safe space for open dialogue. Together, we identified solutions and agreed on a plan for improvement, emphasizing support and accountability. Through consistent follow-up and feedback, I was able to help them realign with the team’s goals and culture.

Ensuring compliance with safety and operational protocols at Alo involves comprehensive training for all team members and regular reviews of our practices. I conduct routine walk-throughs to assess areas for improvement, promote a culture of accountability where team members feel responsible for maintaining standards, and utilize checklists to ensure that nothing is overlooked. Staying updated on store policies and industry regulations is also integral to maintaining compliance.

Adapting to changing consumer trends and preferences is essential in retail. I stay informed through market research, customer feedback, and industry insights. Being present on the sales floor allows me to observe firsthand what resonates with our customers. Regularly consulting with my team about their interactions with guests also provides valuable perspectives. Adjusting our sales strategies or merchandise offerings based on these insights ensures we remain relevant and appealing.

Exceptional customer service to me means creating a positive and memorable experience for every guest. It extends beyond the transaction, focusing on building genuine relationships. Elements like attentive listening, personalized service, and follow-through on commitments are essential. I believe that every interaction is an opportunity to make a customer feel valued, and this approach fosters loyalty and encourages word-of-mouth referrals, especially in a community-centric brand like Alo.