Call Center Representative - job 1 of 6

About Us:
Sonar Spark is a forward-thinking company dedicated to delivering innovative business solutions that drive efficiency and success. Our team is built on a foundation of collaboration, professionalism, and a commitment to excellence. We foster an environment where employees can grow, develop new skills, and contribute to meaningful projects that make a real impact.

Job Description:
We are seeking a dedicated and customer-oriented Call Center Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing solutions to their concerns. The ideal candidate is a strong communicator with a problem-solving mindset and a commitment to delivering outstanding customer service.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain accurate records of customer interactions, transactions, and feedback
• Assist customers with product and service information
• Process orders, returns, and account updates as needed
• Work closely with other departments to resolve customer concerns efficiently
• Meet performance targets related to customer satisfaction and call handling time
• Follow company guidelines and policies to ensure high-quality service

Skills & Qualifications:

• Previous experience in a call center or customer service role preferred
• Strong verbal and written communication skills
• Excellent problem-solving and active listening abilities
• Ability to handle high call volumes while maintaining a positive attitude
• Proficiency in basic computer applications and data entry
• Strong multitasking and time-management skills
• High school diploma or equivalent required

Benefits:

• Competitive salary
• Opportunities for career growth and professional development
• Health and wellness benefits
• Paid time off and holidays
• Supportive and team-oriented work environment