Call Center Representative - job 2 of 4

About Us:
At Sonar Spark, we specialize in delivering innovative communication solutions that empower businesses to connect more effectively with their customers. Based in Kansas City, MO, we pride ourselves on a customer-first approach and a commitment to excellence. Our team is passionate about creating positive experiences and building long-lasting relationships with clients

Job Description:
Sonar Spark is looking for a motivated and personable Call Center Representative to join our growing team. You will be the first point of contact for our customers, providing outstanding support and ensuring their inquiries are handled efficiently. Your role will involve delivering clear and effective solutions while maintaining a professional and friendly attitude.

Responsibilities:

• Handle a high volume of inbound and outbound calls professionally and efficiently.
• Provide accurate information about products and services to customers.
• Address and resolve customer inquiries, complaints, and technical issues promptly.
• Document and update customer records in the system with precision.
• Escalate complex issues to the appropriate team when necessary.
• Work collaboratively with colleagues to meet team performance goals.

Skills & Qualifications:

• Strong verbal and written communication skills.
• Ability to remain calm and handle challenging situations professionally.
• Excellent multitasking and time-management skills.
• Basic computer skills and the ability to learn new systems quickly.
• Previous call center or customer service experience preferred but not required.

Benefits:

• Competitive salary ranging from $34,000 to $44,000 per year.
• Clear opportunities for career growth and advancement.
• Comprehensive training to ensure success in your role.
• Health, dental, and vision insurance packages.
• Paid time off, holidays, and a flexible work schedule.
• Supportive and team-oriented work environment.