Client Relationship Representative - job 1 of 4

About Us

Next Comms Talk is a Boston-based communications company dedicated to helping businesses improve their brand presence through strategic marketing, innovative messaging, and tailored communication solutions. With a focus on excellence and collaboration, we strive to deliver impactful results and long-term growth for our clients and our team members.

Job Description

We are seeking a Client Relationship Representative to join our Boston-based team. This individual will be responsible for managing client accounts, addressing client needs, and maintaining long-term, successful relationships. You will act as the main point of contact for our clients, ensuring they receive outstanding support and solutions that meet their business goals.

Responsibilities

• Build and maintain strong relationships with clients to ensure satisfaction and retention

• Serve as the main liaison between clients and internal teams

• Identify client needs and offer tailored solutions and services

• Resolve client concerns efficiently and professionally

• Monitor account performance and provide regular reports to clients

• Collaborate with the sales and support teams to enhance customer experiences

• Proactively seek opportunities to improve processes and client satisfaction

Qualifications

• Bachelor’s degree in Business, Communications, or a related field

• 2+ years of experience in client services, account management, or customer relations

• Excellent communication and interpersonal skills

• Strong problem-solving and organizational abilities

• Ability to work independently and manage multiple client accounts

• Professional demeanor and strong attention to detail

Benefits

• Competitive salary ($65,000 – $70,000 annually)

• Opportunities for professional growth and career advancement

• Supportive and team-oriented work environment

• Development of valuable client service and communication skills

• Full-time, stable position with room to grow within the company