Customer Service Agent

About Us

Swift 7 Consultants is a dynamic company dedicated to providing exceptional services to our clients in a fast-paced and professional environment. We pride ourselves on fostering a culture of innovation, collaboration, and commitment to excellence. Join our team and become a part of a growing organization that values talent and dedication.

Job Description

As a Customer Service Agent, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate is detail-oriented, empathetic, and thrives in a customer-focused role.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate issues when necessary.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to improve customer satisfaction.
• Meet or exceed key performance indicators (KPIs) for customer service.

Skills and Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in basic computer systems and CRM software.
• Ability to handle multiple tasks and work under pressure.

Benefits

• Competitive salary ($30,000 - $36,000 per year).
• Paid time off and holidays.
• Comprehensive health, dental, and vision insurance.
• Professional development and training opportunities.
• Supportive and inclusive work environment.