Customer Service Assistant - job 1 of 12

About Us:
Captura Hall is a premier event planning company dedicated to delivering exceptional experiences for every occasion. We specialize in organizing and managing events that leave a lasting impact. Our team is committed to creativity, innovation, and precision, ensuring that each event is executed seamlessly. We offer a dynamic work environment with ample opportunities for growth and development.

Job Description:
We are seeking a dedicated and energetic Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing top-tier support and ensuring a seamless experience. You will handle inquiries, resolve issues, and assist with customer orders and services. This is an excellent opportunity for individuals looking to develop their career in customer service.

Responsibilities:

• Assist customers via phone, email, and in-person to address inquiries, provide product information, and resolve issues
• Process customer orders and maintain accurate records
• Follow up with customers to ensure satisfaction and handle any post-service issues
• Maintain knowledge of company products, services, and policies
• Document customer interactions and update systems accordingly
• Collaborate with team members to improve customer service processes
• Provide administrative support when needed, such as filing and managing documentation
• Contribute to maintaining a positive and welcoming environment for customers

Skills & Qualifications:

• Proven experience in customer service or a related field
• Strong communication and problem-solving skills
• Ability to work efficiently and handle multiple tasks at once
• A customer-first mentality with a friendly and professional demeanor
• Basic proficiency in Microsoft Office and customer management systems
• High school diploma or equivalent required; additional education or certification in customer service is a plus

Benefits:

• Competitive salary
• Opportunities for career growth and advancement
• Health and wellness benefits
• Paid time off and holidays
• Supportive and inclusive work environment