Customer Service Assistant - job 1 of 6

About Us

At Blue Print Out, we are committed to delivering high-quality solutions to our clients by leveraging data-driven insights and efficient processes. As a leader in our industry, we pride ourselves on fostering a supportive and collaborative work environment where every team member can thrive and contribute to our shared success.

Job Title: Customer Service Assistant

Job Type: Full-time

Location: New Orleans, LA

Job Summary:
We are seeking a friendly and reliable Customer Service Assistant to join our team. The ideal candidate will be responsible for delivering outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive experience for our customers. This role is ideal for someone with excellent communication skills and a passion for helping others.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints efficiently and professionally, escalating issues when necessary.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Assist customers with processing orders, returns, and exchanges.
• Collaborate with other departments to address and resolve customer concerns effectively.
• Monitor customer feedback and provide suggestions for improving products and services.
• Handle multiple tasks in a fast-paced environment while maintaining a positive attitude.

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Problem-solving abilities and a proactive approach to customer concerns.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customers.

Benefits:

• Health, dental, and vision insurance.
• Paid time off and holiday benefits.
• Opportunities for career advancement and professional development.
• Supportive and inclusive team environment.