Customer Service Assistant - job 3 of 16

About Us

Bela Brand Bat is a growing company dedicated to delivering high-quality solutions in the industry. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction. Our team is composed of skilled professionals who work collaboratively to achieve success and drive continuous improvement.

Job Description

We are seeking a dedicated Customer Service Assistant to join our team in Cincinnati, OH. The ideal candidate will provide exceptional customer support, handle inquiries, process orders, and ensure customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Assist customers with inquiries, orders, and product information.

• Process transactions and ensure accurate order fulfillment.

• Handle customer complaints and provide timely resolutions.

• Maintain records of customer interactions and transactions.

• Collaborate with internal teams to improve customer experience.

• Support daily administrative tasks related to customer service.

• Follow company policies and procedures to ensure high service standards.

Skills & Qualifications

• High school diploma or equivalent; associate degree preferred.

• Previous experience in customer service or a related role.

• Strong verbal and written communication skills.

• Ability to multitask and work in a fast-paced environment.

• Detail-oriented with excellent problem-solving abilities.

• Proficiency in Microsoft Office and order processing systems.

• Positive attitude and ability to work as part of a team.

Benefits

• Competitive salary ($40,000 - $45,000 per year).

• Opportunities for professional growth and career advancement.

• Supportive and collaborative work environment.

• Training and development programs.

• Paid time off and company benefits package.