Customer Service Assistant - job 1 of 17

About Us

At Captura Hall, we are a forward-thinking company focused on building brand experiences that captivate and connect. With a strong presence in the creative and marketing industry, our mission is to support our clients in crafting impactful brand identities through innovative campaigns, strategic thinking, and high-quality execution. We value creativity, integrity, and continuous growth.

Job Description
Captura Hall is seeking a motivated and detail-oriented Customer Service Assistant to join our team in Atlanta, GA. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a seamless service experience. You will be the first point of contact and play a key role in supporting client satisfaction and operational success.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner

• Process orders, forms, applications, and requests

• Maintain accurate records of customer interactions and transactions

• Assist in resolving product or service issues by clarifying the customer’s concerns and determining the best solution

• Provide administrative support to the customer service department

• Coordinate with other departments to ensure customer needs are met

• Follow up to ensure customer satisfaction and maintain positive relationships

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus

• Previous experience in a customer service or administrative support role

• Strong communication and problem-solving skills

• Ability to work independently and as part of a team

• Excellent organizational and time-management skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Competitive salary ($44,000 – $60,000 per year)

• Opportunities for career growth and development

• Supportive and collaborative work environment

• On-the-job training and skill development

• Paid time off and holidays

• Health and wellness programs