Customer Service Assistant - job 1 of 16

About Us
Swift 7 Consultants is a leading logistics and supply chain management company committed to delivering top-tier services and solutions. We pride ourselves on our customer-first approach, and we are constantly striving to improve our processes to ensure the highest quality of service. Our team thrives in a collaborative and dynamic environment, and we are always looking for dedicated individuals to join us in supporting our growing operations.

Job Description

Swift 7 Consultants is seeking a detail-oriented and customer-focused Customer Service Assistant to join our growing team in Myrtle Beach, SC. In this role, you will be the first point of contact for our clients, providing prompt and professional assistance while ensuring a positive customer experience. You will support daily administrative and service-related functions and play an essential role in maintaining high customer satisfaction.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner

• Respond to inquiries via phone, email, and in-person

• Resolve customer issues or escalate them to the appropriate department

• Maintain accurate and up-to-date customer records

• Process service requests and follow up with customers on status updates

• Collaborate with internal teams to ensure customer needs are met efficiently

• Perform general administrative tasks to support the customer service department

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or administrative support is a plus

• Strong communication and interpersonal skills

• Ability to manage time effectively and multitask in a fast-paced environment

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Detail-oriented with strong organizational skills

Benefits

• Competitive salary ($36,000 - $43,000 per year)

• Growth opportunities within the company

• Supportive and collaborative team environment

• On-the-job training and professional development

• Paid time off and holidays