Customer Service Assistant - job 2 of 16

About Us:
Messa Sync is a forward-thinking company committed to providing high-quality products and excellent customer service. We believe in creating a dynamic and inclusive work environment that encourages growth and development. Join our team and contribute to the success of our rapidly growing company!

Job Description
We are currently seeking a reliable and detail-oriented Customer Service Assistant to join our team in Chicago, IL. The successful candidate will be responsible for supporting daily customer service operations, ensuring a seamless experience for our clients, and maintaining high levels of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

• Resolve product or service problems by clarifying the customer's complaint and determining the best solution

• Maintain records of customer interactions, transactions, and feedback

• Assist in processing orders, forms, applications, and requests

• Collaborate with internal teams to address customer concerns and improve service quality

• Provide accurate, valid, and complete information using the right methods and tools

• Follow communication procedures, guidelines, and policies

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred

• Previous experience in a customer service or administrative role is an asset

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask, prioritize, and manage time effectively

• Proficient with computers and basic office software

Benefits

• Competitive salary range of $43,000 - $53,000 per year

• Opportunities for professional development and career growth

• Supportive and inclusive work environment

• On-the-job training and skill development

• Paid time off and company-recognized holidays