Customer Service Representative - job 3 of 9

About Us:
At Blue Print Out, we are committed to delivering exceptional print and design solutions tailored to our clients’ unique needs. Our mission is to provide quality products with outstanding customer service, ensuring that every project exceeds expectations. Based in Cincinnati, OH, we pride ourselves on fostering a supportive and innovative workplace where every team member can thrive.

Job Description:
We are seeking a proactive and friendly Customer Service Representative to join our team. The ideal candidate will be passionate about helping customers, solving problems, and contributing to a positive customer experience. As the first point of contact for our clients, you will play a crucial role in upholding the Blue Print Out commitment to excellence.

Responsibilities:

• Assist customers via phone, email, and in-person with inquiries about products and services.
• Provide accurate information regarding orders, pricing, and timelines.
• Resolve customer issues and complaints in a professional and efficient manner.
• Collaborate with internal teams to ensure timely and successful delivery of orders.
• Maintain detailed records of customer interactions and transactions.
• Proactively identify opportunities to improve the customer experience.

Skills & Qualifications:

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-focused attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications (e.g., Microsoft Office).
• Previous experience in customer service is an advantage, but not mandatory.

Benefits:

• Competitive salary ranging from $35,000 to $42,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training to set you up for success in your role.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A positive and collaborative work environment.