Customer Service Representative - job 1 of 33

About Us

Swift 7 Consultants is a professional consulting firm based in Raleigh, NC, dedicated to helping organizations streamline operations, optimize performance, and deliver impactful results through tailored strategies. With a strong commitment to client satisfaction and innovation, we pride ourselves on our collaborative culture and drive for excellence.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Raleigh, NC. The ideal candidate will act as the first point of contact for customers, providing accurate information, resolving issues efficiently, and ensuring a high standard of customer satisfaction.

Responsibilities

• Answer and manage inbound calls and emails from customers professionally and promptly

• Provide product and service information with accuracy and clarity

• Resolve customer concerns by clarifying issues and determining the best solutions

• Maintain updated customer records using internal systems

• Escalate complex issues to the appropriate departments as needed

• Follow up with customers to ensure resolution and satisfaction

• Collaborate with other departments to improve the customer experience

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or a related field is a plus

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Proficiency in basic computer applications and CRM systems

• Reliable, punctual, and team-oriented

Benefits

• Competitive salary based on experience

• Opportunities for career growth and internal advancement

• Skill development and training programs

• Supportive and collaborative work environment

• Paid time off and holidays

• Health and wellness benefits