Customer Support Assistant - job 2 of 3

About Us

At Property Soar, we specialize in delivering top-tier real estate solutions that simplify and elevate the property experience for our clients. With a focus on exceptional customer service, we pride ourselves on fostering long-term relationships and a positive impact in the Austin, TX community.

Job Description

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Provide accurate information about our services and policies.
• Handle complaints and resolve issues in a timely, professional manner.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with other departments to ensure smooth customer experiences.
• Assist in preparing reports and customer feedback summaries.

Skills and Qualifications

• Proven experience in customer support or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM systems and basic computer skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent (Bachelor’s degree preferred).

Benefits

• Competitive salary of $38,000 - $44,000 per year.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.