Customer Support Assistant - job 1 of 34

About Us

Reboot Staff is a dynamic and professional staffing company dedicated to connecting top talent with leading businesses across various industries. We pride ourselves on maintaining a supportive, efficient, and growth-oriented work environment. Our team is committed to excellence, and we continuously strive to deliver high-quality service to our clients and team members alike.

Job Description

We are currently seeking a detail-oriented and service-driven Customer Support Assistant to join our Raleigh-based office. In this role, you will be responsible for providing excellent support to clients and customers, handling inquiries, and ensuring a seamless communication experience. This is a key position in our organization that requires strong interpersonal skills, a proactive mindset, and a commitment to delivering high-quality service.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner

• Maintain accurate records of client interactions, issues, and resolutions

• Assist with troubleshooting customer concerns and escalate complex issues when necessary

• Coordinate with internal departments to ensure smooth service delivery

• Provide administrative support, including data entry, appointment scheduling, and file management

• Follow up with clients to ensure satisfaction and gather feedback

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus

• Previous experience in customer service or administrative roles preferred

• Strong verbal and written communication skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to multitask, prioritize, and work independently in a fast-paced environment

• Positive attitude and team-oriented mindset

Benefits

• Competitive salary: $31,000 - $35,000 per year

• Opportunities for professional growth and advancement

• On-the-job training and skill development

• Supportive team environment

• Stable full-time employment with consistent weekday hours