Customer Support Assistant - job 2 of 6

About Us:
At Swift 7 Consultants, we are committed to delivering exceptional consulting services to a variety of industries, providing tailored solutions that drive business growth and success. With a focus on innovation, efficiency, and customer satisfaction, we strive to create a collaborative environment where our team members can thrive. We are looking for a dedicated Customer Support Assistant to join our dynamic team in Houston, TX.

Job Description:
As a Customer Support Assistant at Swift 7 Consultants, you will play a key role in ensuring our clients receive the highest level of service and support. You will assist with day-to-day customer inquiries, manage administrative tasks, and contribute to the overall efficiency of our support operations. This position requires a detail-oriented and customer-focused individual who is eager to learn and grow within a supportive team environment.

Responsibilities:

• Respond to customer inquiries via phone and email, providing assistance and resolving issues promptly.
• Assist with processing customer orders, refunds, and exchanges.
• Maintain accurate records of customer interactions and ensure follow-up when necessary.
• Provide product and service information to customers.
• Collaborate with internal teams to ensure customer requests are handled efficiently.
• Assist in managing customer feedback and escalating issues when required.
• Perform general administrative duties as needed to support the customer support team.

Skills & Qualifications:

• Strong communication skills, both written and verbal.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Excellent problem-solving abilities and attention to detail.
• A customer-centric attitude with a focus on providing positive experiences.
• Proficient with basic office software and able to learn new systems quickly.
• Previous customer service experience is preferred, but not required.

Benefits:

• Competitive salary between $31,000 and $36,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and development programs.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and inclusive work environment.