Customer Support Assistant - job 2 of 30

About Us

At Beloform, we are committed to redefining industry standards through innovation, precision, and a client-centered approach. Based in Cincinnati, OH, our company has built a solid reputation for delivering high-quality services and products across various markets. We value collaboration, professional growth, and long-term partnerships. As we continue to expand, we are looking for a dedicated Marketing Assistant to join our growing team.

Job Description

We are currently seeking a Customer Support Assistant to join our growing team in Cincinnati, OH. This position plays a key role in ensuring customer satisfaction by providing professional and timely assistance to clients, handling inquiries, and resolving issues effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and in person

• Assist customers with orders, returns, and general service questions

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to resolve issues and ensure customer needs are met

• Monitor and follow up on pending customer requests

• Identify opportunities to improve customer service processes

• Support other administrative tasks as needed

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or support role

• Strong communication and problem-solving skills

• Ability to multitask and manage time effectively

• Proficiency in Microsoft Office Suite

• Detail-oriented and organized

Benefits

• Competitive salary: $41,000 – $45,000 per year

• Opportunities for career growth and professional development

• Supportive and team-oriented work environment

• Paid time off and holidays

• Health, dental, and vision insurance options

• On-the-job training and skill-building opportunities