Customer Support Specialist - job 1 of 2

About Us

At Sphirea Plus, we specialize in creating unforgettable event experiences for businesses, brands, and organizations across various industries. Our team is driven by creativity, precision, and passion for excellence. We are committed to delivering outstanding event solutions that exceed expectations and strengthen client relationships.

Job Description

We are seeking a Customer Support Specialist to join our dedicated team. The ideal candidate will provide exceptional service to our clients, resolve customer issues promptly and professionally, and serve as a reliable point of contact for inquiries and support needs.

Responsibilities

• Handle incoming calls and emails from customers in a timely and professional manner

• Resolve customer concerns with accuracy and efficiency

• Document customer interactions and update relevant records in internal systems

• Collaborate with internal departments to resolve customer issues

• Provide product and service information to assist customers effectively

• Maintain a strong understanding of company products, services, and policies

Qualifications

• High school diploma or equivalent; associate degree or higher preferred

• Minimum of 1 year of experience in a customer support or service-related role

• Excellent verbal and written communication skills

• Strong problem-solving and multitasking abilities

• Proficiency with CRM systems and standard office software

• A proactive and positive attitude with a strong work ethic

Benefits

• Competitive salary based on experience and qualifications ($50,000–$60,000/year)

• Opportunities for professional growth and development

• Supportive team environment

• Comprehensive training and onboarding

• Health and wellness programs

• Paid time off and holidays