Service Communications Assistant - job 2 of 3

About Us

At Hype Tier, we specialize in high-level project management, business development strategies, and executive support solutions tailored for entrepreneurs, startups, and growing enterprises. Our mission is to deliver efficient, precise, and personalized support to help businesses reach their full potential. We value professionalism, integrity, and continuous growth, both for our clients and our team.

Job Description
We are currently seeking a dedicated and detail-oriented Service Communications Assistant to support our service and client relations teams. This role is vital in ensuring clear, professional, and efficient communication between departments and with external stakeholders. The ideal candidate is organized, articulate, and comfortable working in a team environment with shifting priorities.

Responsibilities

• Serve as the point of contact for client service communications and internal coordination

• Assist in preparing and reviewing service-related documents and communication materials

• Track service requests, ensure timely responses, and update relevant teams accordingly

• Coordinate with various departments to gather and relay accurate information

• Maintain detailed records of communications, updates, and follow-ups

• Support the planning and execution of service improvement initiatives

• Perform administrative duties as needed to support service operations

Qualifications

• Strong verbal and written communication skills

• Exceptional organizational and time-management abilities

• Ability to manage multiple tasks and deadlines simultaneously

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Experience in a service support or administrative role preferred

• High level of professionalism and discretion

Benefits

• Competitive salary package

• Opportunities for career advancement and skill development

• Supportive and collaborative team environment

• On-site training and professional development programs

• Health and wellness support options